This guide will help you get started with Dotcom-Monitor Monitoring Solution. To learn how monitoring works, see Monitoring Algorithm. If there are any terms that are unfamiliar, check available articles in our Glossary.
For a quick start with Dotcom-Monitor Monitoring Solution, take a rapid Monitoring Overview video tour.
Add a Device
Dotcom-Monitor uses devices to organize and set up monitoring. Device defines monitoring settings including frequency, monitoring locations (agents) list, reporting options, alerting options, and other settings. Devices are grouped together by platforms in accordance with their type.
To create a device and configure monitoring you need to click the New Device button from the Device Manager page. This will take you to the page where you can select the option that corresponded to the type of monitoring you wish to configure.
The exact process for setting up a single monitoring device varies depending on the type of the monitoring target and the monitoring platform used. If you are not confident about what type of monitoring you need to set up, see Selecting Right Monitoring Type.
Configure a Device
On the device configuration screen, you will notice several tabs. From within the device screen, you can create a web app monitoring script, specify the target web page or other web resources or set up hardware counters. Also, you may select a specific group to receive reports or alerts as well as a choice of schedule and filters to apply to the device, the reports, and the notifications. If you do not know what you wish to put in these fields while setting up your first device you can stick to the default options, and always come back and edit the device at a later time. Once you have identified what those options should be and save your device, you can create new groups, schedules, and filters from the Configure menu on the left-side menu bar of the Device Manager page.This video shows you the basic process of setting up a monitoring device.
To make sure the notification emails don’t get caught in spam, use the Send Test Alert option from the device menu in Device Manager after configuring a new device.
Groups are used to configure who will receive alerts and scheduled reports on a device. To set up your groups, go to the Configure menu on the left-side menu bar and select Notifications Groups. We suggest you set up the first alert group to simply include your own email address, SMS text number or phone number, depending on how you wish to receive notifications. If you already know what additional groups or people will receive alerts you can create those alert groups now, otherwise, you can come back to the groups later and create additional groups such as different shifts of support teams.
When configuring groups you may have noticed there was an option to set a schedule for the group. Schedules can be set up so that certain groups only receive notifications during specified time periods. Schedules can also be used to define when monitoring should be run or suspended. For example, if you perform server maintenance every Friday evening at midnight, you may want to suspend your alerts for that period so that notifications are not sent out. If you have three support shifts you may want to schedule alerts to be sent to different support teams at different times of the day.
Additional helpful definitions
Here are a few of the most common terms you will encounter as you begin to use Dotcom-Monitor.
Platform: a group of monitoring services. The platforms available to you may depend on the type of account and packages you have purchased. For access to additional platforms please contact the sales department.
Frequency: defines how often monitoring sessions will be executed.
Location: a monitoring geographical location within the Dotcom-Monitor worldwide network from which you can schedule monitoring agents to monitor your tasks.
Schedule: a set of time frames that can be used to modify monitoring, alerting, and reporting periods.
Notification Group: setting up a Group places recipients of a report and/or alert into a Group. Each recipient in the Group can have a unique alert template. These groups can be set up independently of individual devices and can be reused with multiple tasks.
Alert Template: defines alerts format.
Filter: a set of rules, which determine how monitoring responses are processed and displayed.