On the Reports tab within the device interface, you can subscribe to receive selected reports for the device. Select the report type, apply filtering rules, assign a schedule, and specify one or more email recipients. Once generated and sent, reports are available for review in the Report History log.

You can also subscribe to reports for a single monitoring device or multiple devices across your account through the main application menu: Reports >  Report Subscriptions > New Report. For more information, see Subscription Reports Overview.

To generate a device report on demand, select Reports > Generate from the main application menu.

Available Report Types

  • CSV Summary (CSV) – this report is delivered as a CSV file via email to the specified recipients. It includes the number of successful tests and failures, average response time, response time deviation, downtime percentage, and postponed time percentage. The report also provides detailed results for individual tests from each location, including status, response time, and failure reason.
  • Executive Summary (PDF) – the report tracks the performance of a monitored device, is delivered in PDF format, and can be scheduled on a daily, weekly, or monthly basis.
  • Summary by Target (PDF) – the report delivers a high-level overview of service availability and performance for a selected device, including uptime, response time trends, and target success rates across all monitoring locations.
  • Service Level Agreement (SLA) Report (PDF/CSV)- the report shows how monitored services perform against defined SLA targets over a period that you specify.

Executive Summary and SLA PDF reports can be published with custom white labeling, such as your company logo, for client-facing or executive use. You can configure white labeling while setting up your report.

Filtering Tips

Reports can be fine-tuned using a response filter, including filtering by:

  • how long the error is detected
  • how many monitoring stations confirm the error
  • how many tasks experienced the error
  • whether an owner device is down

After you create a new response filter, it becomes available for selection in the Filter list.

Excluding Specific Time Periods From Reports

Use the Schedule field to exclude planned maintenance windows or other periods from report calculations.

Example

If website maintenance occurs every Saturday from 5:00 AM to 8:00 AM, create a schedule such as Sat. 5–8 AM exclusion and assign it to the device. Monitoring is postponed during that time, and the excluded period is not included in downtime calculations.

Configuring Report Recipients

Scheduled reports can be sent to a single email address or to a group of recipients. To set up a group report, first configure a Delivery Address Group or select an existing group from the list.