Monitoring Data Retention Policy

Active Monitoring Subscription

For paid accounts with an active Monitoring subscription, Dotcom-Monitor automatically purges data from the system according to the following schedule.

Data Type retention	Period
Account Configuration	Removed only upon account deletion.
Monitoring Device Configuration	Removed only upon account deletion.
Monitoring Response Data
Network Responses (including all response time data found in a waterfall chart, such as DNS response time, first packet response time, element load time, etc.)	180 days
Network Response Details (network headers, response body, DNS tree, etc.)	14 days
Aggregated Monitoring Statistics: Performance Uptime/Downtime Errors	3 years
Alerts History	18 months
Reports
PDF Reports	365 days
Email Report History	365 days
Custom files (uploaded to the system, e.g., Postman files)	Removed only upon account deletion
Videos captured during monitoring To learn more about how video recording works, see the Video Recording article.	6 days
Lighthouse Reports	14 days
Account Audit
Account Audit Log	365 days or the last object record in the audit log

Cancelled Subscription

When a subscription is cancelled, account data continues to be stored internally in accordance with the policy below. However, report generation — including the XML Feed — is not available unless the subscription is reactivated.

Data Type	Retention Period
Billing Information (including credit card details)	0 days Dotcom-Monitor automatically deletes your credit card details from our database on your account cancellation.
Account Data	According to the standard schedule

Free Trial Accounts

Trial account data is not retained after the end of the trial period.

Where to Delete All Data

To remove your account and all associated data permanently:

1. Go to Subscriptions in your account settings.
2. Cancel all active subscriptions.
3. Select Delete Account.
4. Confirm the deletion request.
5. Your account and all data will be erased permanently.