Website Monitoring comes to Asia – Hong Kong new site for Dotcom-Monitor Web Site Monitoring
January 20, 2004, Plymouth, Minnesota — Dotcom-Monitor® has just added Hong Kong as its newest web site monitoring location, bringing executive class monitoring to Asia.
“Companies need to know how their web sites respond to customer usage,” says Vadim Mazo, CEO of Dotcom-Monitor. “Adding the Hong Kong monitoring station means they will now be alerted if their web site is inaccessible or slow to Asian customers.”
The Hong Kong monitoring station is a robot that visits a company’s web site, simulating a human visitor, and performs various functions, including surfing, form-testing, shopping cart usage, etc. Performance speed, accessibility and response times simulate a human user’s experience.
Companies depend on remote web site performance monitoring to respond quickly to emergencies (such as an order form no working), as well as to plan for long-term upgrades to ensure maximum satisfaction for customers. It is estimated that $20 to $40 billion is lost each year from users who abandon slow loading web sites.
Global web site monitoring secures customers world-wide
Global marketers understand that web sites respond differently in different parts of the world due to trans-Atlantic connections, bottlenecks, the quality of local connections, etc. “Just because a web site performs well in New Jersey, does not mean a customer in Honk Kong or London benefits from the same performance,” Mr. Mazo says. “Monitoring your web site from Hong Kong will tell you if you need to make changes to better serve your Asian market.”
While only 13% of U.S. home users still use sub-56K Internet connections, that number is much higher in less developed countries, meaning web sites optimized for U.S. customers might not perform well overseas.
Hong Kong is the sixth monitoring station in Dotcom-Monitor’s global network. The other five sites are:
- London, UK
- Minnesota, USA
- New York, USA
- California, USA
- Florida, USA
Dotcom-Monitor is an executive class web site monitoring company, offering top performance services above and beyond the norm in the industry. Since 1998, its goal remains to protect the reputation and profitability of online business by bringing together monitoring, reporting, notification, escalation and analysis in the combination best suited to a company’s needs.