SLA Credit Calculator

Calculate how much your provider, or team, owes after an SLA breach. Enter the SLA target, actual availability, and billing amount to see the service credit that should be issued.

This calculator helps SREs, vendors, and platform teams quantify the financial impact of downtime. Whether you’re validating a vendor credit or enforcing your own SLA policy, it gives you a quick and easy calculation.

FAQ: SLA Credits & Downtime Compensation

1) How are SLA credits typically calculated?
Vendors usually offer credits based on how far actual availability falls below the SLA. Tiers vary—some offer 10% for minor breaches, up to 100% for major outages. This tool lets you input your own credit % to match any provider’s terms.

2) What availability gap justifies a credit?
It depends on the SLA agreement. Some providers start credits after a 0.1% drop, while others allow more wiggle room. Many define multiple tiers. The calculator helps you model this by letting you set the breach and credit level explicitly.

3) Can I use this to calculate what we owe our own customers?
Yes—this works both ways. Use it to estimate what you owe based on agreed SLA terms, or to validate vendor credits for your own billing records.

4) Do providers actually pay these credits?
Only if you ask. Most SLAs require the customer to submit a claim. This calculator gives you a fast way to back up that claim with clear numbers.

5) How can I verify the actual uptime being reported?
Use third-party monitoring. Relying on a vendor’s self-reported uptime is a conflict of interest. Dotcom-Monitor gives you independent verification from real user locations worldwide.