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- Monitoring SaaS applications since 1998
- Trusted by 10,000+ organizations
SaaS Monitoring Tool – Detect SaaS Outages and Slowdowns
Detect broken logins, slow APIs, and infrastructure failures across your SaaS stack before customers file ticket. One SaaS monitoring platform. Real browsers. Alerts in seconds, not minutes.
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62%
reduction in MTTR
“We caught a payment API regression within 90 seconds of deployment. Before Dotcom-Monitor, that would have been a P1 ticket from a customer three hours later.”
Michael Reeves
Sr. SRE, Enterprise SaaS Platform
$140K
in prevented downtime losses
“Synthetic monitoring on our checkout flow alone paid for the platform in the first month. We now detect auth failures before a single user is affected.”
Sarah Kim
VP Engineering, B2B Fintech
Trusted by 10,000+ Organizations Worldwide
Website monitoring leader since 1998
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80 reviews
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The hidden risk
Your SaaS Stack Is More Fragile Than It Looks
SaaS products aren’t a single application — they’re a web of moving parts. Web frontends, API gateways, microservices, databases, third-party integrations, CDNs, DNS providers, payment processors. Any one of them can degrade or fail silently without triggering a single server alert.
The result? Customers experience broken logins, failed checkouts, or empty dashboards — and your team doesn’t find out until the support tickets start rolling in.
Dotcom-Monitor flips the equation. Instead of monitoring individual servers and hoping everything works together, it verifies your product works from the customer’s perspective — testing real workflows, APIs, and dependencies from 30+ global locations, around the clock.
SaaS Monitoring Software to Keep Your Application Always Available
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- REST, SOAP, multi-step, and alerting included
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Three Steps to SaaS Monitoring That Catches Issues First
No agents to install. No code changes. Set up your first SaaS monitor and get alerted before your users notice anything is wrong.
Point to your endpoints
Enter your URLs, API endpoints, or record browser workflows with our EveryStep scripting tool. No code required.
Under 5 minutes
Choose monitoring locations
Select from 30+ monitoring nodes across North America, Europe, Asia-Pacific, and South America — or deploy private agents behind your firewall.
30 seconds
Get instant alerts
Receive notifications via email, SMS, Slack, PagerDuty, or webhooks the moment performance degrades or an outage hits.
Alerts in seconds
Step 01
Step 02
Step 03
Full-stack SaaS monitoring
Every Layer of Your Stack. One Platform.
Stop juggling five monitoring tools. Cover synthetic workflows, APIs, protocols, and infrastructure from a single dashboard.
Catch Broken Logins and Checkout Failures Before Your Users Do
Simulate multi-step user workflows — login, onboarding, form submissions, checkout — using real Chromium browsers from 30+ locations. Detect failures at the step level, not just “site is up.”
- Multi-step transaction scripting with EveryStep recorder
- Login, SSO, and authentication flow validation
- SPA behavior, AJAX, and WebSocket interaction testing
- Step-level timing, screenshots, and waterfall diagnostics
Validate API Responses, Not Just Status Codes
Monitor REST and SOAP APIs by validating response bodies, schemas, and business logic — not just status codes. Catch silent failures where your API returns 200 OK but the data is wrong, before downstream systems break.
- JSON/XML response body assertions and schema validation
- Multi-step API chains with parameter passing
- Import from Postman and Insomnia collections
- OAuth, Bearer token, and custom auth workflows
Pinpoint Whether It’s Your App, Your Network, or Your DNS
When latency spikes, you need to know if it’s application code, DNS resolution, or a routing change. Protocol monitoring isolates the root cause across your dependencies.
- DNS resolution timing and propagation monitoring
- TCP/UDP port availability and response times
- Traceroute path analysis and hop-level latency
- SMTP, FTP/SFTP, SIP, and SSL certificate monitoring
Actionable Alerts — Not Noise That Gets Ignored
Configure threshold-based alerts with escalation policies, suppression rules, and multi-channel delivery — so your on-call team sees only alerts that require action, not noise.
- Email, SMS, Slack, PagerDuty, Teams, and webhook delivery
- Escalation chains and on-call rotation support
- Alert suppression to eliminate duplicate noise
- SLA tracking dashboards and historical performance reports
SLA reporting
Prove SaaS Uptime to Customers – Hold Vendors Accountable
For SaaS companies, SLAs aren’t just internal targets — they’re contractual commitments. Your customers expect proof that you delivered on your uptime promise. And when a third-party dependency causes an outage, you need data to hold that vendor accountable.
Dotcom-Monitor’s SLA reports automatically calculate availability percentages, response time compliance, and downtime budgets for any monitoring period. No spreadsheets. No manual math. Just share the report.
Auto-calculated uptime % and downtime minutes for any date range
Prove SLA compliance to customers with exportable PDF reports
Hold third-party vendors and cloud providers to their uptime commitments
Track response time against SLA thresholds with breach alerts
Why SaaS teams switch to Dotcom-Monitor
Maximize Uptime With Proactive SaaS Monitoring Visibility
Every minute of undetected downtime costs revenue, trust, and engineering hours. Here’s how proactive monitoring changes the equation.
Prevent Login and Auth Failures
Synthetic browser tests validate your authentication flow — SSO, MFA, session management — every few minutes from real Chromium browsers, catching regressions before any user is locked out.
Protect Revenue-Critical Workflows
Monitor onboarding, checkout, and subscription renewal flows end-to-end. Detect step-level failures that would otherwise silently block signups and payments.
Ensure API Integration Reliability
Go beyond status code checks. Validate response bodies, schemas, and business logic to catch silent data corruption before it cascades through partner integrations.
Isolate App vs. Infrastructure Issues
Correlate synthetic tests, API checks, DNS timing, traceroute data, and server metrics to pinpoint whether the problem is your code, your CDN, or your cloud provider.
Platform architecture
Enterprise SaaS Monitoring Tool: Full-Stack Architecture
Security, compliance, and scale — without a six-month procurement process.
30+ Global Monitoring Nodes
Monitoring nodes across North America, Europe, Asia-Pacific, and South America simulate users from where your customers are. Detect geography-specific issues within seconds.
Private Monitoring Agents
Deploy agents behind your firewall to monitor internal systems, staging environments, and private APIs without exposing them to the public internet.
Role-Based Access Control
Per-team and per-role permissions for departments and multi-tenant accounts. SOC 2-aligned access policies.
API Access & Integrations
REST API for automation. Native integrations with Slack, PagerDuty, Teams, Jira, and 20+ tools.
SLA Dashboards & Reports
Automated SLA tracking, shareable dashboards, and exportable PDF reports to prove uptime to customers and stakeholders.
Multi-Tenant Enterprise
Manage multiple brands or business units from a single account with isolated configurations and reporting.
FAQ
Common Questions
Can’t find what you need? Talk to our team →
What is SaaS monitoring?
SaaS monitoring is the practice of continuously testing your software-as-a-service application’s availability, performance, and functionality from the end-user’s perspective. It uses synthetic checks from global locations to validate that login flows, APIs, and critical transactions work correctly—detecting issues before customers report them.
How quickly can I set up SaaS monitoring?
You can set up your first SaaS monitor in under 5 minutes. For simple uptime checks, configuration takes under 60 seconds. Multi-step browser workflows can be recorded using the EveryStep point-and-click tool without writing code. API monitors can be imported directly from Postman or Insomnia collections.
How do I monitor login and authentication flows?
Use synthetic browser monitoring to test your complete authentication flow. Record the login sequence with Dotcom-Monitor’s EveryStep tool, including SSO redirects, MFA prompts, and session validation. The monitor runs these tests every few minutes from real Chromium browsers across 30+ global locations, alerting you immediately if authentication fails.
Can I monitor internal or behind-firewall systems?
Yes. Deploy Dotcom-Monitor’s Private Agents within your network to monitor internal systems, staging environments, and private APIs without exposing them to the public internet. Private Agents initiate outbound connections only—no inbound firewall rules required. Available for Windows and Linux environments.
How does Dotcom-Monitor differ from Datadog or Pingdom?
Dotcom-Monitor specializes in synthetic monitoring with real browser testing and flat-rate pricing (not per-host). Key differences: native Postman/Insomnia import, setup in under 5 minutes, 30+ global locations, and multi-step transaction testing included in base pricing. Unlike APM-focused tools, Dotcom-Monitor tests from the outside-in—the way your customers experience your application.
What metrics should I track for SaaS monitoring?
Essential SaaS monitoring metrics include: Availability (uptime percentage, target 99.9%+), Response Time (page load, API latency, TTFB), Error Rate (failed transactions, HTTP errors), Transaction Success Rate (login, checkout, form submissions), and Geographic Performance (latency by region). Dotcom-Monitor tracks all these with P95/P99 percentiles and SLA compliance reporting.
How much does SaaS monitoring cost?
Dotcom-Monitor offers three tiers: Free Forever ($0/month for up to 25 targets), Subscription (starting at $19.99/month for up to 100 targets with 1-minute checks), and Enterprise (custom pricing for unlimited targets). All plans include synthetic monitoring, API checks, and multi-step transactions. No per-host pricing.
Can I monitor third-party SaaS apps like Salesforce or Slack?
Yes. You can monitor any third-party SaaS application or API that your business depends on. Set up synthetic checks against Salesforce, Slack, payment gateways (Stripe, PayPal), identity providers (Okta, Auth0), and other external services. This helps you isolate whether outages originate from your infrastructure or third-party dependencies.
What’s the difference between SaaS monitoring and APM?
SaaS monitoring (synthetic monitoring) tests your application from the outside-in, simulating user interactions from global locations. APM (Application Performance Monitoring) observes from the inside-out, tracking code execution, database queries, and server metrics. SaaS monitoring catches DNS, CDN, and network issues that APM misses. Most teams use both: APM for debugging code issues, synthetic monitoring for validating customer experience.
How do I prove SLA compliance to customers?
Dotcom-Monitor automatically calculates availability percentages, response time compliance, and downtime minutes for any monitoring period. Generate exportable PDF reports showing your actual uptime against SLA thresholds. Use these reports for customer reviews, contract renewals, and holding third-party vendors accountable for their uptime commitments.
Start Monitoring Your SaaS App Today
Reduce downtime, detect issues before your customers do, and prove your SLA compliance. All features included in the trial. No credit card. Cancel anytime.
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