Because VoIP issues can occur at either the origin or endpoint, it’s important to use a VoIP monitoring tool like Dotcom-Monitor that can monitor the entire path, and pinpoint where problems occur.
Dotcom-Monitor’s VoIP monitoring system allows you to get real-time data on call success rates, and pinpoint problems that are causing call failures. Get statistics on errors, busy percentages, call path interruptions, and usage rates.
One of the biggest causes of VoIP call failures is packet loss errors. Dotcom-Monitor’s VoIP monitoring tools allow you to gain insight into packet loss errors, view packet statistics, and troubleshoot out-of-sequence and missing packets in real-time.
By evaluating all the VoIP performance data that the Dotcom-Monitor system provides, you’ll be able to configure thresholds for your VoIP system to avoid issues with your call quality due to an overloaded system. With Dotcom-Monitor, you can find out your system limits and easily stay within them.
In order to help users understand the benefits and terminology associated with VoIP monitoring, we’ve provided answers to common questions below.
VoIP monitoring is the process of tracking various metrics of VoIP call quality including latency, packet loss, jitter, and other metrics that affect the quality and reliability of a VoIP phone call. The word “VoIP” is an acronym that stands for Voice Over Internet Protocol, and VoIP has become the standard for most non-cellular network calls made today.
VoIP monitoring works by tracking data and various metrics from the source (origin point) of the VoIP call to the destination, and also reversing this process, tracking metrics and data from the destination back to the origin point. Some of these metrics include Mean Opinion Score (MOS) and Round-Trip Time (RTT).
Dotcom-Monitor VoIP monitoring tracks things like positive jitter, negative jitter, latency, MOT/RTT (mentioned above), packet loss, packet arrival time, out-of-sequence packets, miss-managed internet access (MIA) packets, and a variety of proprietary metrics.
Absolutely—VoIP calls can be monitored, but in order to monitor large scale business-class systems, a robust VoIP monitoring tools like Dotcom-Monitor is generally required.
Open-source VoIP monitoring tools may be worth using in some circumstances for one-off tests, but they are not a tenable solution for any sort of business that relies on the uptime and performance of their VoIP system. Free VoIP monitoring tools don’t have the alerting and testing capabilities required to monitoring enterprise-level VoIP systems, or to automate these tasks. Dotcom-Monitor was built from the ground up to handle large-scale VoIP testing, especially in business use scenarios. If you’d like to schedule a demo of our VoIP monitoring system, you can contact us at any time. We also offer free trials for all of our systems, so you can experience the performance and ease that we offer without worries of contracts or commitments.
While there are a variety of VoIP monitoring tools on the market, the best VoIP monitoring tools should offer a few key benefits. First, they should provide real-time data. If you can’t track VoIP issues while they are happening, you’re going to have a lot of trouble making meaningful changes to improve call quality. Second, they should track a large range of VoIP metrics (as mentioned above). Tracking packets alone isn’t enough—you need to be looking at many other VoIP KPIs. Lastly, a good VoIP monitoring tool should have alerting, and this alerting should be instant. Dotcom-Monitor provides instant alerts via SMS, phone, and email—making it one of the most robust solutions on the market, capable of enterprise-grade VoIP monitoring at a high scale.
You can absolutely monitor VoIP phone call quality. However, to monitor VoIP system and call quality on a consistent basis without running tedious, manual tasks, you’ll need a solution that can automate this testing in a reliable fashion and notify you if there are any issues detected. Unfortunately, free and open-source VoIP monitoring solutions don’t have this capability and are quite limited in their scope. Luckily, Dotcom-Monitor provides all of these capabilities and more. Simply click here to schedule a demo and learn about how Dotcom-Monitor can automatically improve the performance of your VoIP system.
The best VoIP monitoring software is the once that meets your needs and can pinpoint issues in your system, and notify you immediately of any problems that occur. Dotcom-Monitor meets all of this criteria, and we’re always happy to set up a demo at your convenience to show you how we can help.
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