VoIP-SIP monitoring alerts you the moment your organization’s VoIP communications system has availability or performance issues by replicating calls to an end-user’s SIP device and analyzing call responses to determine connectivity.
SIP Monitoring is an online VoIP monitoring service that proactively monitors the ability of VoIP infrastructure components to establish and maintain VoIP calls. Proactive VoIP monitoring is realized using Session Initiation Protocol (SIP) a signaling protocol typically used for VoIP.
The SIP Monitoring service acts like an end client, by periodically placing VoIP telephone calls (once per minute, or 3, 5-minute etc…) to a specified number and then checking the results of that call. To accomplish this, SIP Monitoring is provisioned as either an extension, or a client, on the VoIP system and configured to call a specific number using a specified SIP server with certain parameters. The expected result of the call is setup as “Answer”, “No Answer”, “Busy”, or an Error Condition (if there is an unexpected result).
Outgoing call success
Inbound Call Routing
Internal Extension Connectivity
Error detection occurs at each step of the SIP Monitoring process. If an error is detected, SIP Monitoring records all of the properties of the error which helps you pinpoint where the error condition is occurring.
SIP Monitoring reports and charts include detailed historical data for VoIP management purposes, including Service Level Agreement (SLA) compliance issues and specific error messages are always accessible in online reports.