SIP Protocol & VoIP Monitoring

Monitor VoIP Services as a Provisioned Extension or Client

VoIP-SIP monitoring alerts you the moment your organization’s VoIP communications system has availability or performance issues by replicating calls to an end-user’s SIP device and analyzing call responses to determine connectivity.

Monitoring VoIP Infrastructure Availability

SIP Monitoring is an online VoIP monitoring service used to proactively ensure the ability of VoIP infrastructure to establish and maintain calls. This type of monitoring uses Session Initiation Protocol (SIP), a signalling protocol commonly used for VoIP.

The SIP Monitoring service acts like an end client, by periodically placing VoIP telephone calls (once per minute, or 3, 5-minute etc…) to a specified number and then checking the results of that call. To do this, SIP Monitoring provisions as either an extension, or a client, on the VoIP system. It then configures a call to a specific number using a specified SIP server with certain parameters. The expected result of the call is setup as “Answer”, “No Answer”, “Busy”, or an Error Condition (if there is an unexpected result).

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Respond Immediately to Errors

Use ServerView to Monitor:

Outgoing call success checkmark
Inbound Call Routing checkmark
Internal Extension Connectivity checkmark
Voicemail Availability checkmark

Receive Error Alerts When:

Server error messages are received checkmark
Expected Call Result is not received checkmark

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SIP Monitoring Error Detection

Error detection occurs at each step of the SIP Monitoring process. If an error occurs, SIP Monitoring records all properties of the error to help you pinpoint its origin.

SIP Monitoring reports include detailed historical data for VoIP management purposes. Service Level Agreement compliance is easy to track with SLA reports and error messages are easily accessible through your online dashboard.

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