VoIP-SIP monitoring alerts you the moment your organization’s VoIP communications system has availability or performance issues by replicating calls to an end-user’s SIP device and analyzing call responses to determine connectivity.
SIP Monitoring is an online VoIP monitoring service used to proactively ensure the ability of VoIP infrastructure to establish and maintain calls. This type of monitoring uses Session Initiation Protocol (SIP), a signalling protocol commonly used for VoIP.
The SIP Monitoring service acts like an end client, by periodically placing VoIP telephone calls (once per minute, or 3, 5-minute etc…) to a specified number and then checking the results of that call. To do this, SIP Monitoring provisions as either an extension, or a client, on the VoIP system. It then configures a call to a specific number using a specified SIP server with certain parameters. The expected result of the call is setup as “Answer”, “No Answer”, “Busy”, or an Error Condition (if there is an unexpected result).
Error detection occurs at each step of the SIP Monitoring process. If an error occurs, SIP Monitoring records all properties of the error to help you pinpoint its origin.
SIP Monitoring reports include detailed historical data for VoIP management purposes. Service Level Agreement compliance is easy to track with SLA reports and error messages are easily accessible through your online dashboard.