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To thoroughly evaluate the end-user experience, it’s crucial to consider both passive and active options for website monitoring systems. Passive monitoring entails observing real users and assessing real-time and historical performance, including server operations like actual log-ins, clicks, data requests, and site hits. Its purpose is to make sure that your company website runs smoothly, uninterrupted by slowdowns or outages.
The optimal online user experience must be free of glitches like broken links, sluggish page loads, outages, and problems with external web apps. The typical online user experience consists of several components. Synthetic monitoring can recreate the customer experience and help to identify the underlying causes of issues that may negatively affect genuine users.
Synthetic transaction monitoring is a form of testing that imitates a user’s activities and interactions to assess the operation and performance of an application or system. It entails developing scripts that mimick user actions, which are executed repeatedly to measure the system or application’s availability, responsiveness, and general performance.
Synthetic transaction monitoring is primarily used to proactively spot problems and avoid downtime. By regularly executing these tests, IT teams can swiftly identify and resolve issues such as sluggish response times, failed transactions, and mistakes, minimizing their negative effects on consumers.
Synthetic transaction monitoring is applicable to websites, mobile applications, APIs, cloud-based services, and many other systems and applications. It is often used in concert with other monitoring technologies such as real-user monitoring and log analytics to provide a thorough picture of an application’s performance.
The components of synthetic transaction monitoring typically include:
The components of synthetic transaction monitoring typically include:
By utilizing scripted transactions, synthetic transaction monitoring enables you to set up specific scenarios to find problems that would negatively impact end customers. Active performance monitoring techniques can detect and notify you of wide range of issues.
Test features: Maintaining a competitive edge requires innovation, but introducing new features or apps can be scary due to the risk of downtime or displeased consumers. Synthetic transaction monitoring can provide a safe environment for testing online, mobile, or cloud-based applications before the formal debut of a new product.
Explore new territory: Synthetic transaction monitoring allows you to assess the connection speeds when your application is introduced to a new region, enabling you to provide a faultless user experience right out of the gate.
Evaluate third-party performance: Today, websites include third-party services that simplify functions like shopping carts, social networking, ads, reviews, analytics, and SEO tools. Although third-party apps are useful additions, it can be hard to tell whether a problem is yours or theirs. Synthetic transaction monitoring can be used to test, monitor, and notify you of performance concerns due to these third-party services.
Compare against competition: Synthetic transaction monitoring allows you to create scenarios to examine your application’s performance over time and contrast that information with that of your competitors, enabling effective strategy development within a specific timeframe or geographic area given the strengths and limitations of your business.
Improve customer experience: When a digital asset malfunctions, your support staff must handle the calls, texts, and emails asking for help. The results are lost time and money, additional resources being used, and unhappy clients. Synthetic monitoring serves as your product’s “dress rehearsal”, identifying and resolving issues before they impact end users.
Ensure SLA compliance: Synthetic monitoring techniques can help ensure compliance with service level agreements (SLAs) by both service providers and consumers, maintaining agreed-upon performance expectations and standards.
Reduce MTTR: Synthetic monitoring software like Sematext Synthetics can help significantly minimize mean time to resolution (MTTR) by sending an alarm to the appropriate individuals before the problem impacts users. It allows for replication and understanding of issues, leading to faster resolution.
Although synthetic monitoring is frequently useful for problem assessment, it has limitations. External validation may be necessary to ascertain the root cause of a problem identified by synthetic testing. Is it the internet, your submission, the infrastructure, or something else?
Even if a warning gives direction, further study may be required to identify the core problem. To determine why an asset has become troublesome, test data may need to be compared to data from passive monitoring systems. A combination of monitoring tools, including synthetic and application performance monitoring (APM), provides a more comprehensive approach to identifying and resolving issues.
The ecosystem of apps, front ends, and infrastructure can be a big barrier to synthetic monitoring. Accurate results depend on replicating user interaction through scheduled transactions across a broad and constantly changing set of variables and input points.
Test Script Creation: Dotcom-Monitor provides tools to create and configure test scripts that mimic user actions, such as logging in, navigating through pages, searching, or completing transactions. Scripts can be customized to match specific use cases and user interactions relevant to your applications and services.
Monitoring Agent Locations: The Dotcom-Monitor platform offers a global network of monitoring agents that can execute test scripts from various geographic locations, simulating user interactions across different devices, browsers, and network conditions. This helps ensure consistent performance and user experience across different scenarios.
Performance Metrics: Dotcom-Monitor collects various performance metrics during the execution of test scripts, such as response times, page load times, error rates, and resource utilization. This data provides valuable insights into the performance of your digital services, helping you identify bottlenecks or areas for improvement.
Alerting and Reporting: The platform provides real-time alerts when performance issues or service outages are detected, enabling organizations to proactively address problems before they impact real users. It also offers comprehensive reporting features that allow you to analyze trends, identify recurring issues, and make data-driven decisions to improve performance.
Integration with Third-Party Tools: Dotcom-Monitor can be integrated with various third-party tools and platforms, such as incident management systems, analytics tools, and DevOps platforms. This allows for seamless collaboration across teams and the ability to centralize data and insights from multiple sources.
The Dotcom-Monitor platform offers a variety of synthetic monitoring options, regardless of the level of monitoring you want. Four distinct packages are available for the platform. Start with one and gradually add more as your company’s demands evolve.
Ready to transform your user experience? Optimize your application’s performance with Dotcom-Monitor’s comprehensive synthetic transaction monitoring. Start your free trial today and unlock the full potential of your digital services!
Check out our new guide to Synthetic Monitoring.
Check out our new guide to Synthetic Monitoring.
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