VoIP Monitoring Tools

Monitor and ensure the performance of VoIP services and phone number availability anytime, from anywhere.

SIP Monitoring

Simulate SIP Phone Clients to Monitor Gateway or PBX Performance.

We offer synthetic SIP monitoring by simulating a SIP Phone client that makes periodic calls through your SIP gateway to a specified phone number or extension. This method monitors the performance of the SIP gateway or PBX managing the SIP clients and can also assess an external gateway if you opt to call a number outside your organization.

Phone Number or Direct Inward Dialing (DID) Monitoring Service

Verify Phone Numbers, Landlines, Mobile, and VoIP Functionality with External Line Testing.

If you need to ensure that inbound phone numbers including landlines, mobile, and VoIP are functioning and terminating calls correctly, our service can help. Using an external line, we dial the phone number you specify at set intervals. Upon dialing, we can determine whether the call was answered, if the line was busy, or if there was no answer. Additionally, if the call is answered by a recorded message or an IVR system, our speech recognition technology can verify whether the recording matches expectations. This service is offered through our sister company, phonenumbermonitoring.com.

Real-World Applications of VoIP Monitoring

Use Cases

Internal SIP PBX Monitoring

Proactively Monitor Internal and External SIP Communications to Minimize Downtime.

Company has an internal VoIP PBX that uses SIP technology for internal and external communications. To ensure high reliability and decrease unexpected downtime, the IT department implements synthetic SIP monitoring using the Dotcom-Monitor SIP Phone client. This tool makes periodic calls through the company’s SIP gateway to internal extensions and an external partner number. Dotcom-Monitor measures call success and latency promptly alerting the IT team about any anomalies or degradations. Daily and weekly performance reports sent to help identify trends and schedule maintenance, allowing to adjust settings and maintain optimal system performance.

Inbound Phone Line Monitoring

Ensure the Functionality of Critical Phone Lines, Including IVR Systems and Recorded Messages.

A company that manages hundreds of inbound phone lines, including landlines, mobile, and VoIP, relies on these lines for crucial customer service and operational communications. Given the large number of lines, some occasionally malfunction or stop working. To address this issue proactively, the company uses PhoneNumberMonitoring.com. This service regularly dials selected numbers from an external line to verify their operational status. It checks whether each call connects successfully, if the line is busy, or if there’s no answer. For lines that connect to recorded messages or IVR systems, speech recognition technology is used to ensure that the recordings meet the expected answer.

Key Features

Key VoIP Monitoring Features

Experience unmatched performance with Dotcom-Monitor's VoIP Monitoring. Dive into your call metrics and ensure high-quality VoIP communication.

Real-time Call Analysis

Monitor the entire path of VoIP calls, identifying problems at origin or endpoint.

Failure & Success Rate Statistics

Gain insights on call success rates and understand errors, busy percentages, and call path interruptions.

Packet Loss Detection

Quickly identify packet loss errors and troubleshoot out-of-sequence and missing packets.

System Limit Configuration

Analyze VoIP performance data to set up thresholds for your system, maintaining optimal call quality.

Seamless Voice calls

Guarantee Uninterrupted VoIP Services with Dotcom-Monitor

From personal phone calls to large-scale business conferences, Dotcom-Monitor offers a comprehensive solution for VoIP monitoring, ensuring that every voice call is seamless.

VoIP Monitoring for Advanced Communication Solutions

Leverage Dotcom-Monitor's robust tools for unmatched VoIP monitoring insights. Ensure continuous, high-quality VoIP communication for your customers and clients.

Get answers

VOIP Monitoring Tools—Frequently Asked Questions

In order to help users understand the benefits and terminology associated with VoIP monitoring, we’ve provided answers to common questions below. If you still have a question, feel free to contact us.

What is VoIP monitoring?

VoIP monitoring is the process of tracking various metrics of VoIP call quality including latency, packet loss, jitter, and other metrics that affect the quality and reliability of a VoIP phone call. The word “VoIP” is an acronym that stands for Voice Over Internet Protocol, and VoIP has become the standard for most non-cellular network calls made today.

How does VoIP monitoring work?

VoIP monitoring works by tracking data and various metrics from the source (origin point) of the VoIP call to the destination, and also reversing this process, tracking metrics and data from the destination back to the origin point. Some of these metrics include Mean Opinion Score (MOS) and Round-Trip Time (RTT).

Can VoIP calls be monitored?

Absolutely—VoIP calls can be monitored, but in order to monitor large scale business-class systems, a robust VoIP monitoring tools like Dotcom-Monitor is generally required.

What are common metrics monitored on VoIP calls by Dotcom-Monitor?

Dotcom-Monitor VoIP monitoring tracks things like positive jitter, negative jitter, latency, MOT/RTT (mentioned above), packet loss, packet arrival time, out-of-sequence packets, miss-managed internet access (MIA) packets, and a variety of proprietary metrics.

What are the best VoIP monitoring tools?

While there are a variety of VoIP monitoring tools on the market, the best VoIP monitoring tools should offer a few key benefits. First, they should provide real-time data. If you can’t track VoIP issues while they are happening, you’re going to have a lot of trouble making meaningful changes to improve call quality. Second, they should track a large range of VoIP metrics (as mentioned above). Tracking packets alone isn’t enough—you need to be looking at many other VoIP KPIs. Lastly, a good VoIP monitoring tool should have alerting, and this alerting should be instant. Dotcom-Monitor provides instant alerts via SMS, phone, and email—making it one of the most robust solutions on the market, capable of enterprise-grade VoIP monitoring at a high scale.

Are open-source or free VoIP monitoring tools worth using?

Open-source VoIP monitoring tools may be worth using in some circumstances for one-off tests, but they are not a tenable solution for any sort of business that relies on the uptime and performance of their VoIP system. Free VoIP monitoring tools don’t have the alerting and testing capabilities required to monitoring enterprise-level VoIP systems, or to automate these tasks. Dotcom-Monitor was built from the ground up to handle large-scale VoIP testing, especially in business use scenarios. If you’d like to schedule a demo of our VoIP monitoring system, you can contact us at any time. We also offer free trials for all of our systems, so you can experience the performance and ease that we offer without worries of contracts or commitments.

Can you monitor VoIP phone call quality?

You can absolutely monitor VoIP phone call quality. However, to monitor VoIP system and call quality on a consistent basis without running tedious, manual tasks, you’ll need a solution that can automate this testing in a reliable fashion and notify you if there are any issues detected. Unfortunately, free and open-source VoIP monitoring solutions don’t have this capability and are quite limited in their scope. Luckily, Dotcom-Monitor provides all of these capabilities and more. Simply click here to schedule a demo and learn about how Dotcom-Monitor can automatically improve the performance of your VoIP system.

What is the best VoIP monitoring software?

The best VoIP monitoring software is the once that meets your needs and can pinpoint issues in your system, and notify you immediately of any problems that occur. Dotcom-Monitor meets all of this criteria, and we’re always happy to set up a demo at your convenience to show you how we can help.

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