{"id":12752,"date":"2020-06-18T02:35:14","date_gmt":"2020-06-18T02:35:14","guid":{"rendered":"https:\/\/www.dotcom-monitor.com\/blog\/2020\/06\/18\/sla-%e5%90%88%e8%a7%84%e4%b8%ba%e8%90%a8-%e4%bc%81%e4%b8%9a\/"},"modified":"2026-06-29T09:22:18","modified_gmt":"2026-06-29T09:22:18","slug":"sla-%e5%90%88%e8%a7%84%e4%b8%ba%e8%90%a8-%e4%bc%81%e4%b8%9a","status":"publish","type":"post","link":"https:\/\/www.dotcom-monitor.com\/blog\/zh-hans\/sla-%e5%90%88%e8%a7%84%e4%b8%ba%e8%90%a8-%e4%bc%81%e4%b8%9a\/","title":{"rendered":"SaaS \u4e1a\u52a1\u7684 SLA \u5408\u89c4\u6027"},"content":{"rendered":"
\u670d\u52a1\u6c34\u5e73\u534f\u8bae \uff08SLA\uff09 \u662f SaaS\uff08\u8f6f\u4ef6\u5373\u670d\u52a1\uff09\u4e1a\u52a1\u7684\u57fa\u7840\u3002\u5b83\u4eec\u6982\u8ff0\u4e86\u5ba2\u6237\u671f\u671b\u7684\u6027\u80fd\u6807\u51c6\uff0c\u4f8b\u5982\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u3001\u54cd\u5e94\u65f6\u95f4\u548c\u652f\u6301\u3002SLA \u5408\u89c4\u6027\u4e0d\u4ec5\u4ec5\u662f\u6ee1\u8db3\u8fd9\u4e9b\u6807\u51c6;\u8fd9\u662f\u5173\u4e8e\u5efa\u7acb\u4fe1\u4efb\u3001\u9632\u6b62\u5ba2\u6237\u6d41\u5931\u548c\u7ef4\u6301\u79ef\u6781\u7684\u54c1\u724c\u58f0\u8a89\u3002\u5bf9\u4e8e SaaS \u4f01\u4e1a\u6765\u8bf4\uff0c\u59cb\u7ec8\u5982\u4e00\u5730\u5c65\u884c SLA \u4e49\u52a1\u53ef\u4ee5\u4f7f\u4ed6\u4eec\u4e0e\u7ade\u4e89\u5bf9\u624b\u533a\u5206\u5f00\u6765\uff0c\u5e76\u6709\u52a9\u4e8e\u7559\u4f4f\u6ee1\u610f\u7684\u5ba2\u6237\u3002\u5728\u672c\u6587\u4e2d\uff0c\u6211\u4eec\u5c06\u63a2\u8ba8 SLA \u5408\u89c4\u6027\u7684\u91cd\u8981\u6027\u3001\u8981\u76d1\u63a7\u7684\u7ec4\u4ef6\u4ee5\u53ca Dotcom-Monitor \u5982\u4f55\u652f\u6301 SLA \u76d1\u63a7\u548c\u62a5\u544a\u3002<\/p>\n
SLA \u4e3a\u670d\u52a1\u6027\u80fd\u8bbe\u5b9a\u4e86\u660e\u786e\u3001\u53ef\u8861\u91cf\u7684\u671f\u671b\uff0c\u8fd9\u4f7f\u5f97\u5b83\u4eec\u5bf9\u4e8e\u5e0c\u671b\u5efa\u7acb\u4fe1\u8a89\u7684 SaaS \u4f01\u4e1a\u81f3\u5173\u91cd\u8981\u3002\u4ed6\u4eec\u5411\u5ba2\u6237\u4fdd\u8bc1\uff0cSaaS \u63d0\u4f9b\u5546\u81f4\u529b\u4e8e\u63d0\u4f9b\u4f18\u8d28\u670d\u52a1\uff0c\u5e76\u62e5\u6709\u652f\u6301\u8be5\u670d\u52a1\u7684\u57fa\u7840\u8bbe\u65bd\u3002\u5f53\u4f01\u4e1a\u59cb\u7ec8\u6ee1\u8db3\u6216\u8d85\u8fc7 SLA \u627f\u8bfa\u65f6\uff0c\u5b83\u53cd\u6620\u4e86\u5bf9\u53ef\u9760\u6027\u548c\u5ba2\u6237\u6ee1\u610f\u5ea6\u7684\u627f\u8bfa\u3002\u53e6\u4e00\u65b9\u9762\uff0c\u4e0d\u9075\u5b88 SLA \u53ef\u80fd\u4f1a\u4ea7\u751f\u4e25\u91cd\u540e\u679c\uff0c\u5305\u62ec\u5904\u7f5a\u3001\u5ba2\u6237\u6d41\u5931\u548c\u58f0\u8a89\u53d7\u635f\u3002\u9274\u4e8e\u7ade\u4e89\u6fc0\u70c8\u7684 SaaS \u73af\u5883\uff0c\u9075\u5b88 SLA \u627f\u8bfa\u5bf9\u4e8e\u8d62\u5f97\u548c\u7559\u4f4f\u4f9d\u8d56\u8fd9\u4e9b\u670d\u52a1\u8fdb\u884c\u8fd0\u8425\u7684\u5ba2\u6237\u81f3\u5173\u91cd\u8981\u3002<\/p>\n
\u4e3a\u4e86\u6709\u6548\u76d1\u63a7 SLA \u5408\u89c4\u6027\uff0cSaaS \u63d0\u4f9b\u5546\u9700\u8981\u786e\u5b9a SLA \u901a\u5e38\u6db5\u76d6\u7684\u5173\u952e\u7ec4\u6210\u90e8\u5206\uff1a\u00a0<\/p>\n
\u8bc6\u522b\u8fd9\u4e9b\u7ec4\u4ef6\u5e76\u6301\u7eed\u76d1\u63a7\u5b83\u4eec\u5bf9\u4e8e\u786e\u4fdd SLA \u5408\u89c4\u6027\u81f3\u5173\u91cd\u8981\u3002\u901a\u8fc7\u5b9e\u65f6\u8ddf\u8e2a\u8fd9\u4e9b\u6307\u6807\uff0cSaaS \u4f01\u4e1a\u53ef\u4ee5\u4e3b\u52a8\u89e3\u51b3\u4efb\u4f55\u95ee\u9898\uff0c\u907f\u514d\u8fdd\u53cd SLA \u5e76\u63d0\u4f9b\u53ef\u9760\u7684\u670d\u52a1\u3002<\/p>\n
Dotcom-Monitor \u63d0\u4f9b\u4e86\u4e00\u5957\u5168\u9762\u7684\u5de5\u5177\uff0c\u4e13\u95e8\u7528\u4e8e\u652f\u6301 SaaS \u4f01\u4e1a\u7684 SLA \u5408\u89c4\u6027\u3002\u501f\u52a9 Dotcom-Monitor\uff0cSaaS \u63d0\u4f9b\u5546\u53ef\u4ee5\u6301\u7eed\u76d1\u63a7\u5173\u952e\u7684 SLA \u7ec4\u4ef6\uff0c\u4f8b\u5982\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u3001\u54cd\u5e94\u65f6\u95f4\u3001\u5ef6\u8fdf\u548c\u9519\u8bef\u7387\u3002 \u00a0<\/p>\n
Dotcom-Monitor \u7684\u7efc\u5408\u76d1\u63a7\u6280\u672f\u5141\u8bb8\u4f01\u4e1a\u6a21\u62df\u7528\u6237\u4e0e\u5176 SaaS \u5e94\u7528\u7a0b\u5e8f\u7684\u4ea4\u4e92\u5e76\u5b9e\u65f6\u8ddf\u8e2a\u6027\u80fd\u3002\u901a\u8fc7\u5728\u4e0d\u540c\u4f4d\u7f6e\u6267\u884c\u81ea\u52a8\u68c0\u67e5\uff0cDotcom-Monitor \u5e2e\u52a9 SaaS \u63d0\u4f9b\u5546\u4e86\u89e3\u5176\u670d\u52a1\u5728\u5168\u7403\u8303\u56f4\u5185\u7684\u6267\u884c\u60c5\u51b5\uff0c\u786e\u4fdd\u6240\u6709\u7528\u6237\u90fd\u80fd\u83b7\u5f97\u4e00\u81f4\u7684\u4f53\u9a8c\u3002\u8fd9\u79cd\u76d1\u63a7\u8fd8\u4f7f\u56e2\u961f\u80fd\u591f\u5728\u6f5c\u5728\u95ee\u9898\u5347\u7ea7\u5e76\u5f71\u54cd\u5ba2\u6237\u4e4b\u524d\u8bc6\u522b\u5b83\u4eec\uff0c\u4ece\u800c\u51cf\u5c11\u505c\u673a\u65f6\u95f4\u5e76\u4fdd\u6301 SLA \u5408\u89c4\u6027\u3002 \u00a0<\/p>\n
\u5b9e\u65f6\u8b66\u62a5\u662f Dotcom-Monitor \u7684\u53e6\u4e00\u4e2a\u5f3a\u5927\u529f\u80fd\uff0c\u4f7f\u56e2\u961f\u80fd\u591f\u5feb\u901f\u54cd\u5e94\u4e0e SLA \u9608\u503c\u7684\u4efb\u4f55\u504f\u5dee\u3002\u53ef\u4ee5\u81ea\u5b9a\u4e49\u8b66\u62a5\uff0c\u4ee5\u901a\u77e5\u76f8\u5173\u4eba\u5458\u6f5c\u5728\u7684 SLA \u8fdd\u89c4\u60c5\u51b5\uff0c\u4ece\u800c\u66f4\u5feb\u5730\u505a\u51fa\u54cd\u5e94\u3002\u501f\u52a9 Dotcom-Monitor \u7684\u8be6\u7ec6\u5206\u6790\u548c\u4eea\u8868\u677f\uff0cSaaS \u63d0\u4f9b\u5546\u8fd8\u53ef\u4ee5\u8ddf\u8e2a\u968f\u65f6\u95f4\u63a8\u79fb\u7684\u8d8b\u52bf\u3001\u8bc6\u522b\u6a21\u5f0f\u5e76\u4f18\u5316\u5176\u57fa\u7840\u8bbe\u65bd\uff0c\u4ee5\u786e\u4fdd\u6ee1\u8db3 SLA \u627f\u8bfa\u3002<\/p>\n
\u9664\u4e86\u76d1\u63a7\u548c\u62a5\u544a\u4e4b\u5916\uff0c\u4e3b\u52a8\u63aa\u65bd\u5bf9\u4e8e\u59cb\u7ec8\u5982\u4e00\u5730\u4fdd\u6301 SLA \u5408\u89c4\u6027\u81f3\u5173\u91cd\u8981\u3002\u4ee5\u4e0b\u662f SaaS \u63d0\u4f9b\u5546\u53ef\u4ee5\u91c7\u7528\u7684\u4e00\u4e9b\u7b56\u7565\uff1a \u00a0<\/p>\n
SLA \u5408\u89c4\u6027\u662f\u63d0\u4f9b\u4f18\u8d28 SaaS \u670d\u52a1\u7684\u6838\u5fc3\u65b9\u9762\uff0c\u56e0\u4e3a\u5b83\u53ef\u4ee5\u786e\u4fdd\u5ba2\u6237\u83b7\u5f97\u4ed6\u4eec\u671f\u671b\u7684\u6027\u80fd\u548c\u53ef\u9760\u6027\u3002\u901a\u8fc7\u8bc6\u522b\u548c\u76d1\u63a7\u5173\u952e\u7684 SLA \u7ec4\u4ef6\uff0cSaaS \u63d0\u4f9b\u5546\u53ef\u4ee5\u53ca\u65e9\u53d1\u73b0\u95ee\u9898\uff0c\u9632\u6b62\u8fdd\u53cd SLA \u5e76\u7ef4\u62a4\u5ba2\u6237\u4fe1\u4efb\u3002Dotcom-Monitor \u5f3a\u5927\u7684\u5de5\u5177\u5957\u4ef6\u7b80\u5316\u4e86 SLA \u76d1\u63a7\u548c\u62a5\u544a\uff0c\u4f7f SaaS \u4f01\u4e1a\u80fd\u591f\u66f4\u8f7b\u677e\u5730\u5b9e\u65f6\u8ddf\u8e2a\u5408\u89c4\u6027\u6307\u6807\uff0c\u5e76\u4e3a\u5ba2\u6237\u63d0\u4f9b\u900f\u660e\u3001\u51c6\u786e\u7684\u62a5\u544a\u3002\u501f\u52a9\u6b63\u786e\u7684\u5de5\u5177\u548c\u4e3b\u52a8\u63aa\u65bd\uff0cSaaS \u63d0\u4f9b\u5546\u53ef\u4ee5\u81ea\u4fe1\u5730\u5c65\u884c\u5176 SLA \u627f\u8bfa\uff0c\u52a0\u5f3a\u5ba2\u6237\u5173\u7cfb\u5e76\u63d0\u4f9b\u5353\u8d8a\u7684\u670d\u52a1\u3002\u00a0<\/p>\n