{"id":10168,"date":"2020-05-25T07:51:34","date_gmt":"2020-05-25T07:51:34","guid":{"rendered":"https:\/\/www.dotcom-monitor.com\/blog\/2020\/05\/25\/sla-%e7%ae%a1%e7%90%86-101\/"},"modified":"2025-12-20T13:50:07","modified_gmt":"2025-12-20T13:50:07","slug":"sla-%e7%ae%a1%e7%90%86-101","status":"publish","type":"post","link":"https:\/\/www.dotcom-monitor.com\/blog\/zh-hans\/sla-%e7%ae%a1%e7%90%86-101\/","title":{"rendered":"SLA \u7ba1\u7406 101\uff1a\u5982\u4f55\u521b\u5efa\u6709\u610f\u4e49\u7684 Web \u6027\u80fd SLA"},"content":{"rendered":"<p>\u6839\u636e\u7f51\u7ad9\u4f18\u5316\u7684\u4e00\u4efd\u62a5\u544a\uff0c\u5728\u8fc7\u53bb\u4e94\u5e74\u4e2d\uff0c\u524d1000\u4e2a\u7f51\u7ad9\u7f51\u9875\u4e0a\u7684\u5916\u90e8\u6258\u7ba1\u5143\u7d20\u6570\u91cf\u589e\u52a0\u4e86\u4e00\u500d\u591a\u3002 \u6b64\u5916\uff0c\u968f\u7740\u4e0e\u7f51\u7ad9\u5173\u8054\u7684\u7b2c\u4e09\u65b9\u4e3b\u673a\u6570\u91cf\u7684\u7ee7\u7eed\u589e\u52a0\uff0c\u9644\u52a0\u5230\u8fd9\u4e9b\u7b2c\u4e09\u65b9\u6258\u7ba1\u5143\u7d20\u7684\u670d\u52a1\u7ea7\u522b\u534f\u8bae \uff08SLA\uff09 \u7684\u91cd\u8981\u6027\u4e5f\u6709\u6240\u589e\u52a0\u3002<a href=\"https:\/\/www.dotcom-monitor.com\/wp-content\/uploads\/sites\/3\/2013\/11\/How-to-Manage-your-SLA-Agreements.png\"><img decoding=\"async\" class=\"alignright size-full wp-image-4341\" title=\"\u76d1\u89c6 SLA \u534f\u8bae\u5f88\u91cd\u8981\" src=\"https:\/\/www.dotcom-monitor.com\/wp-content\/uploads\/sites\/3\/2013\/11\/How-to-Manage-your-SLA-Agreements.png\" alt=\"\u7ba1\u7406 SLA \u534f\u8bae\" width=\"300\" height=\"135\" \/><\/a><\/p>\n<p>\u786e\u5b9a\u7b2c\u4e09\u65b9\u6258\u7ba1\u5e94\u7528\u7a0b\u5e8f\u548c\u7f51\u9875\u5143\u7d20\u7684\u6027\u80fd\u53ef\u80fd\u662f\u4e00\u9879\u6311\u6218\u3002 \u539f\u56e0\u662f\u8fd9\u4e9b\u7b2c\u4e09\u65b9\u6258\u7ba1\u5143\u7d20\u53d7\u5230\u7f51\u7edc\u6761\u4ef6\u3001\u9875\u9762\u6761\u4ef6\u548c\u670d\u52a1\u5668\u95ee\u9898\u7684\u5f71\u54cd\u3002 \u4e3a\u4e86\u63d0\u4f9b\u6709\u6548\u7684 SLA \u7ba1\u7406\u4fe1\u606f\uff0c\u6027\u80fd\u76d1\u89c6\u89e3\u51b3\u65b9\u6848\u9700\u8981\u8003\u8651\u6240\u6709\u8fd9\u4e9b\u56e0\u7d20\uff08\u7f51\u7edc\u3001\u7f51\u9875\u548c\u670d\u52a1\u5668\uff09\u3002 \u7531\u4e8e SLA \u7ba1\u7406\u76f4\u63a5\u5f71\u54cd\u4e24\u5bb6\u516c\u53f8\u7684\u6536\u5165\u548c\u4e1a\u52a1\u5173\u7cfb\uff0c\u56e0\u6b64\u76d1\u63a7\u5de5\u5177\u7684\u8d28\u91cf\u5fc5\u987b\u5f88\u9ad8\u3002<\/p>\n<p><!--more--><\/p>\n<h2 id='\u6211\u4eec\u6240\u8bf4\u7684\u9ad8\u8d28\u91cf\u76d1\u63a7\u662f\u4ec0\u4e48\u610f\u601d'  id=\"boomdevs_1\">\u6211\u4eec\u6240\u8bf4\u7684\u9ad8\u8d28\u91cf\u76d1\u63a7\u662f\u4ec0\u4e48\u610f\u601d\uff1f<\/h2>\n<p>\u4ee5\u4e0b\u662f\u5728 SLA \u7ba1\u7406\u7b56\u7565\u4e2d\u91c7\u7528\u76d1\u63a7\u65f6\u8981\u67e5\u627e\u7684&#8221;\u9ad8\u8d28\u91cf\u76d1\u63a7&#8221;\u7684\u4e24\u4e2a\u533a\u522b\uff1a<\/p>\n<ul>\n<li><strong>\u975e\u7f13\u5b58 DNS\uff1a<\/strong> \u4f8b\u5982\uff0c\u53ef\u4ee5\u6d4b\u91cf\u7f51\u7edc\u3001\u9875\u9762\u548c\u670d\u52a1\u5668\u95ee\u9898\u7684\u5916\u90e8\u76d1\u89c6\u670d\u52a1\u5fc5\u987b\u5728\u4e0d\u8fdb\u884c&#8221;\u7f13\u5b58&#8221;\u57df\u540d\u670d\u52a1\u5668 \uff08DNS\uff09 \u8bb0\u5f55\u7684\u60c5\u51b5\u4e0b\u8fdb\u884c\u76d1\u89c6\u3002 \u5982\u679c\u76d1\u89c6\u670d\u52a1\u7f13\u5b58 DNS \u8bb0\u5f55\uff0c\u5219\u76d1\u89c6\u670d\u52a1\u5c06\u9519\u8fc7\u7b2c\u4e09\u65b9\u4f9b\u5e94\u5546\u7684 DNS \u95ee\u9898\u3002<\/li>\n<li><strong>\u4e00\u81f4\u7684\u76d1\u63a7\u4f4d\u7f6e\uff1a<\/strong> \u67d0\u4e9b\u670d\u52a1\u4f7f\u7528&#8221;\u4ea4\u9519\u65b9\u6cd5&#8221;\u76d1\u89c6\u4ee3\u7406\u670d\u52a1\u5668\uff0c\u6839\u636e\u76d1\u89c6\u4ee3\u7406\u670d\u52a1\u5668\u5bb9\u91cf\u8fdb\u884c\u9884\u914d\u3002 \u7136\u540e\u4f7f\u7528\u7b97\u6cd5\u6765\u5e73\u5747\u76d1\u89c6\u7684\u65f6\u95f4\u3002 \u76f8\u53cd\uff0c&#8221;\u9ad8\u8d28\u91cf&#8221;\u76d1\u89c6\u670d\u52a1\u9700\u8981\u63d0\u4f9b\u4e00\u79cd\u4e00\u81f4\u7684\u65b9\u6cd5\uff0c\u5176\u4e2d\u4ee3\u7406\u670d\u52a1\u5668\u53ef\u7528\u4e8e\u4e00\u81f4\u7684\u76d1\u89c6\uff08\u5b83\u4eec\u5e94\u6709\u8db3\u591f\u7684\u5bb9\u91cf\u4ee5\u4e00\u81f4\u7684\u65b9\u5f0f\u8fdb\u884c\u76d1\u89c6\uff09\uff0c\u4ee5\u4fbf\u4e3a SLA \u7ba1\u7406\u63d0\u4f9b\u51c6\u786e\u7684\u6570\u636e\u3002<\/li>\n<\/ul>\n<h2 id='\u4f7f\u7528-web-\u76d1\u89c6\u5de5\u5177\u8fdb\u884c-sla-\u7ba1\u7406'  id=\"boomdevs_2\">\u4f7f\u7528 Web \u76d1\u89c6\u5de5\u5177\u8fdb\u884c SLA \u7ba1\u7406<\/h2>\n<p>\u5f53\u7528\u4e8e SLA \u7ba1\u7406\u65f6\uff0c\u6027\u80fd\u76d1\u63a7\u5177\u6709\u88ab\u52a8\u76ee\u6807\uff0c\u5177\u6709\u4e3b\u52a8\u76ee\u6807\u3002 \u4e0b\u9762\u662f\u4e09\u4e2a\u4f7f\u7528\u5b83\u7684\u793a\u4f8b\uff1a<\/p>\n<ol>\n<li>\u5f53\u7528\u4e8e\u54cd\u5e94 SLA \u53c2\u6570\u65f6\uff0c\u76d1\u89c6 <strong>\u89e3\u51b3\u65b9\u6848\u4fa7\u91cd\u4e8e\u53d1\u73b0\u4e0e\u6027\u80fd\u548c<\/strong> \u6b63\u5e38\u8fd0\u884c\u65f6\u95f4\u76f8\u5173\u7684\u9519\u8bef\u3002<\/li>\n<li>SLA \u76d1\u89c6\u8fd8<strong>\u63d0\u4f9b\u4e86\u9a8c\u8bc1\u9a8c\u8bc1<\/strong>\uff0c\u4ee5\u8bc1\u660e\u6ee1\u8db3<span style=\"text-decoration: underline;\">SLA\u3002<\/span><\/li>\n<li>\u6700\u540e\uff0c\u6b63\u5e38\u8fd0\u884c\u65f6\u95f4 <strong>\u76d1\u63a7\u63d0\u4f9b\u4e86\u53ef\u7528\u4e8e<\/strong> \u786e\u5b9a\u9000\u6b3e\u3001\u8d1f\u8d23\u670d\u52a1\u4e2d\u65ad\u7684\u5404\u65b9\u7b49\u7684\u4e3b\u52a8\u4fe1\u606f\u3002<\/li>\n<\/ol>\n<figure id=\"attachment_4286\" aria-describedby=\"caption-attachment-4286\" style=\"width: 333px\" class=\"wp-caption alignright\"><img fetchpriority=\"high\" decoding=\"async\" class=\" wp-image-4286\" title=\"SLA \u7ba1\u7406\u62a5\u544a\" src=\"https:\/\/www.dotcom-monitor.com\/wp-content\/uploads\/sites\/3\/2013\/10\/SLA-Management-Report.gif\" alt=\"\u7f51\u7ad9\u76d1\u63a7 SLA \u7ba1\u7406\u62a5\u544a\" width=\"333\" height=\"216\" \/><figcaption id=\"caption-attachment-4286\" class=\"wp-caption-text\">\u4f7f\u7528 Dotcom \u76d1\u89c6\u5668 Web \u6027\u80fd\u76d1\u63a7\u8f6f\u4ef6\u521b\u5efa\u7684 SLA \u7ba1\u7406\u62a5\u544a\u793a\u4f8b\u3002<\/figcaption><\/figure>\n<p>\u5bf9\u4e8e\u4f9d\u8d56 SLA \u7684\u670d\u52a1\u63d0\u4f9b\u5546\u7684\u5ba2\u6237\uff0c\u76d1\u89c6\u7684\u76ee\u7684 <strong>\u4fa7\u91cd\u4e8e\u9a8c\u8bc1\u53ef\u4ea4\u4ed8\u6210\u679c<\/strong>\u3002 \u6362\u53e5\u8bdd\u8bf4\uff0c\u5ba2\u6237\u9700\u8981\u786e\u4fdd\u670d\u52a1\u63d0\u4f9b\u5546\u6ee1\u8db3\u6982\u8ff0\u7684 SLA \u671f\u671b\u3002 SLA \u76d1\u63a7\u63d0\u4f9b\u7684\u5176\u4ed6\u5173\u952e\u8981\u7d20\u5305\u62ec\u9519\u8bef\u53d6\u8bc1\u529f\u80fd\uff0c\u53ef\u7528\u4e8e\u786e\u5b9a SLA \u662f\u5426\u548c\u4f55\u65f6\u672a\u80fd\u8fbe\u5230\u9884\u671f\u3002 \u76d1\u63a7\u670d\u52a1\u8fd8\u5e94\u63d0\u4f9b\u6709\u5173\u4f7f\u7528\u60c5\u51b5\u548c\u53ef\u7528\u6027\u7684\u8be6\u7ec6\u62a5\u544a\uff0c\u7528\u4e8e\u786e\u5b9a\u4f7f\u7528\u8fd9\u4e9b\u7b2c\u4e09\u65b9\u670d\u52a1\u7684\u6295\u8d44\u56de\u62a5 \uff08ROI\uff09 \u548c\u603b\u62e5\u6709\u6210\u672c \uff08TCO\uff09\u3002 \u6709\u5173\u8fdb\u4e00\u6b65\u793a\u4f8b\uff0c\u8bf7\u53c2\u9605 Dotcom-Monitor <a href=\"https:\/\/www.dotcom-monitor.com\/wiki\/knowledge-base\/sla-report\/\">Wiki \u5173\u4e8e SLA \u62a5\u544a\u7684\u6587\u7ae0<\/a>\u3002<\/p>\n<p>\u5728\u6b64\u5904\u4e86\u89e3\u6709\u5173<br \/>\n<strong>Dotcom \u76d1\u89c6\u5668 SLA \u7ba1\u7406<\/strong><br \/>\n\u7684\u66f4\u591a\u4fe1\u606f\u3002<\/p>\n[divider text=&#8221;\u8fd4\u56de\u9876\u90e8&#8221;]\n<p style=\"text-align: right;\"><em>[\u7167\u7247\u4fe1\u7528\uff1a<a href=\"https:\/\/www.flickr.com\/photos\/78855484@N03\/7223384344\/\" target=\"_blank\" rel=\"noopener\">\u7518\u5fb7\u68ee 1<\/a> &#8211; <a href=\"https:\/\/creativecommons.org\/licenses\/by\/2.0\/\" target=\"_blank\" rel=\"noopener\">cc]<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u6211\u4eec\u63a2\u8ba8\u4e86&#8221;\u9ad8\u8d28\u91cf\u76d1\u63a7&#8221;\u7684\u533a\u522b\uff0c\u5e76\u6982\u8ff0\u4e86\u5728\u5c06\u76d1\u63a7\u4f5c\u4e3a SLA \u7ba1\u7406\u7b56\u7565\u7684\u4e00\u90e8\u5206\u4f7f\u7528\u65f6\u5e94\u67e5\u627e\u7684\u65b9\u9762\u3002<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[882],"tags":[],"class_list":["post-10168","post","type-post","status-publish","format-standard","hentry","category-882"],"_links":{"self":[{"href":"https:\/\/www.dotcom-monitor.com\/blog\/zh-hans\/wp-json\/wp\/v2\/posts\/10168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.dotcom-monitor.com\/blog\/zh-hans\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dotcom-monitor.com\/blog\/zh-hans\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dotcom-monitor.com\/blog\/zh-hans\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dotcom-monitor.com\/blog\/zh-hans\/wp-json\/wp\/v2\/comments?post=10168"}],"version-history":[{"count":0,"href":"https:\/\/www.dotcom-monitor.com\/blog\/zh-hans\/wp-json\/wp\/v2\/posts\/10168\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.dotcom-monitor.com\/blog\/zh-hans\/wp-json\/wp\/v2\/media?parent=10168"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dotcom-monitor.com\/blog\/zh-hans\/wp-json\/wp\/v2\/categories?post=10168"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dotcom-monitor.com\/blog\/zh-hans\/wp-json\/wp\/v2\/tags?post=10168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}