{"id":5218,"date":"2014-07-21T16:31:01","date_gmt":"2014-07-21T21:31:01","guid":{"rendered":"https:\/\/dcmblogmulti.wpengine.com\/?p=5218"},"modified":"2026-07-15T22:00:41","modified_gmt":"2026-07-15T22:00:41","slug":"monitor-voice-connectivity","status":"publish","type":"post","link":"https:\/\/www.dotcom-monitor.com\/blog\/monitor-voice-connectivity\/","title":{"rendered":"How To Monitor Voice Connectivity – Inbound Line & SIP Monitoring"},"content":{"rendered":"

\"Voice<\/p>\n

Voice Connectivity is Critical<\/h2>\n

Your phone systems have gone down and you are unable to communicate with your customers.\u00a0 After several hours of troubleshooting you have managed to get the services up again but what do you do now?<\/p>\n

Whether you utilize a SIP based VoIP system, digital voice over T1 lines or POTS (plain old telephone service), those voice services need to be available.<\/p>\n

There are a number of ways you can monitor your telephone services.\u00a0 If you manage a calling center or support lines for your customers then inbound connectivity is critical.\u00a0 If you manage outbound calling centers or sales teams then you need to make sure those calls are connected.<\/p>\n

<\/p>\n

Verify Inbound Voice Connectivity<\/h3>\n

Do you know immediately if your clients are unable to reach you? You need to be notified as soon as possible\u00a0so \u00a0that you can diagnose and fix the problem.<\/p>\n

PhoneNumberMonitoring.com<\/a> (PNM) is an easy to use inbound phone monitoring solution. At PNM you can setup automated calls to monitor your phone lines.\u00a0 Set the scheduled hours and frequency of calls and then set the expected result- ring tone, answer, voicemail, automated attendant etc\u2026\u00a0 You can even setup a key code that the attendant must enter to verify that the call was received.<\/p>\n

Once your call monitor is established you can generate outage alerts<\/a>, response time reports and view a number of valuable metrics regarding your telephone services.<\/p>\n

If receiving calls from your customers is critical to your business then setting up a monitor at PhoneNumberMonitoring.com will help you maintain the highest levels of quality customer service.<\/p>\n

Verify Automated System Paths<\/h3>\n

Use PNM to script tests to confirm that your automated attendant is working as expected.<\/p>\n

Build Response Time Reports<\/h3>\n

View your call center call response time metrics from a client\u2019s perspective outside of your network.\u00a0 You can record the time it takes from initiating a call until the call is retrieved from the queue and build reports of response time over a period of time.<\/p>\n

Verify Outbound Calls on SIP Service<\/h3>\n

If the sales team isn’t making calls you aren’t making money!\u00a0 Whether your team is centralized in one building or scattered around the globe in satellite locations or home offices, their calls need to be routing properly through your VoIP system.<\/p>\n

Due to the nature of providing high quality reliable performance, VoIP systems<\/a> can be very complex and every layer of complexity adds additional points of failure.<\/p>\n