![\"Diagnosing](\"https:\/\/www.dotcom-monitor.com\/wp-content\/uploads\/sites\/3\/2013\/01\/Diagnosing-Web-Application-Errors.jpg\" "\\"Diagnosing")
Time. You don’t have it when your web application errors out.<\/p>\nTime. You don’t have it when your web application errors out.<\/p>\n
Think about the times when you’ve used website monitoring and have received an alert about an error in a website transaction.\u00a0 Careful diagnostics and quick diagnostics of specific web application error details in a time-crunch environment are contradictory goals. Communicating effectively when your web application errors out is even more difficult when you need to communicate different “layers” of the error, such as:<\/p>\n
A key challenge is sharing the user’s experience of the web application error, not just with data, but visually (and by visually we mean a video of the actual error as it happened<\/em>).<\/strong> (Click to see video capture of web application monitoring errors here, UserView Monitoring<\/a>.)<\/strong><\/p>\n <\/p>\n Much of your team’s time is spent communicating with a co-workers or clients – technical details, error impact, and your perception of user visual experience – using a combination of written or spoken words, data, a waterfall chart, error codes and screen shares, trying to describe, pinpoint, and diagnose the root cause of that web application error. And at 2 am, web application error diagnostics can get …fuzzy.<\/p>\n When you look, in detail, at the time it takes your website monitoring team to fix a web application error, you’ll likely see “diagnosis” and “team communication” as two big chunks of time that extend the length of downtime. After you receive the initial alert your website monitoring team’s time-to-repair (TTR) is significantly impacted by your ability to pinpoint the website error and communicate it to key members of your team.<\/p>\n UserView Monitoring\u00a0 with video capture captures both the data and a video of a website monitoring session. In this respect, the website monitoring video experience is not a perceived browsing experience – it is an actual browsing session on a website captured in a video and with the browsing data in a waterfall chart.\u00a0 This dual approach to information (data and video) is key to diagnosing web application errors and optimizing webpage and object load times.<\/p>\n In fact, UserView Monitoring video is more than a perceived<\/em> user experience metric, it is the most direct<\/em> record of user experience performance in the web application monitoring<\/a> market today. As a result, time and dollars can be invested targeting optimization efforts that you can see<\/em> will improve your bottom line.<\/p>\n When web application errors occur, saving time, effectively communicating with your team, and seeing the web application error from the user’s view reduces the impact of the error and provides a more direct view of optimizing web applications for the future.<\/p>\nEffective Communications when Web Application Errors Occur<\/h2>\n
A Direct Approach to User Experience Monitoring<\/h2>\n