{"id":20623,"date":"2021-07-02T12:45:53","date_gmt":"2021-07-02T12:45:53","guid":{"rendered":"https:\/\/www.dotcom-monitor.com\/blog\/2021\/07\/02\/sla-%e7%ae%a1%e7%90%86-101-%e6%84%8f%e5%91%b3%e3%81%ae%e3%81%82%e3%82%8b-web-%e3%83%91%e3%83%95%e3%82%a9%e3%83%bc%e3%83%9e%e3%83%b3%e3%82%b9-sla-%e3%82%92%e4%bd%9c%e6%88%90%e3%81%99%e3%82%8b%e6%96%b9\/"},"modified":"2025-12-17T22:04:48","modified_gmt":"2025-12-17T22:04:48","slug":"sla-%e7%ae%a1%e7%90%86-101-%e6%84%8f%e5%91%b3%e3%81%ae%e3%81%82%e3%82%8b-web-%e3%83%91%e3%83%95%e3%82%a9%e3%83%bc%e3%83%9e%e3%83%b3%e3%82%b9-sla-%e3%82%92%e4%bd%9c%e6%88%90%e3%81%99%e3%82%8b%e6%96%b9","status":"publish","type":"post","link":"https:\/\/www.dotcom-monitor.com\/blog\/ja\/sla-%e7%ae%a1%e7%90%86-101-%e6%84%8f%e5%91%b3%e3%81%ae%e3%81%82%e3%82%8b-web-%e3%83%91%e3%83%95%e3%82%a9%e3%83%bc%e3%83%9e%e3%83%b3%e3%82%b9-sla-%e3%82%92%e4%bd%9c%e6%88%90%e3%81%99%e3%82%8b%e6%96%b9\/","title":{"rendered":"SLA \u7ba1\u7406 101: \u610f\u5473\u306e\u3042\u308b Web \u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9 SLA \u3092\u4f5c\u6210\u3059\u308b\u65b9\u6cd5"},"content":{"rendered":"<p>WebOptimization\u306e\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u308b\u3068\u3001\u904e\u53bb5\u5e74\u9593\u3067\u3001\u4e0a\u4f4d1,000\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u30a6\u30a7\u30d6\u30da\u30fc\u30b8\u4e0a\u306e\u5916\u90e8\u30db\u30b9\u30c8\u8981\u7d20\u306e\u6570\u306f2\u500d\u4ee5\u4e0a\u306b\u306a\u308a\u307e\u3057\u305f\u3002 \u3055\u3089\u306b\u3001Web \u30b5\u30a4\u30c8\u306b\u95a2\u9023\u3059\u308b\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30db\u30b9\u30c8\u306e\u6570\u304c\u5897\u52a0\u3057\u7d9a\u3051\u308b\u4e2d\u3067\u3001\u3053\u308c\u3089\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30db\u30b9\u30c8\u8981\u7d20\u306b\u6dfb\u4ed8\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9 \u30ec\u30d9\u30eb \u5951\u7d04 (SLA) \u3082\u91cd\u8981\u6027\u3092\u5897\u3057\u3066\u3044\u307e\u3059\u3002<a href=\"https:\/\/www.dotcom-monitor.com\/wp-content\/uploads\/sites\/3\/2013\/11\/How-to-Manage-your-SLA-Agreements.png\"><img decoding=\"async\" class=\"alignright size-full wp-image-20625\" title=\"SLA \u5951\u7d04\u306e\u76e3\u8996\u306f\u91cd\u8981\" src=\"https:\/\/www.dotcom-monitor.com\/wp-content\/uploads\/sites\/3\/2013\/11\/How-to-Manage-your-SLA-Agreements.png\" alt=\"SLA \u5951\u7d04\u306e\u7ba1\u7406\" width=\"300\" height=\"135\" \/><\/a><\/p>\n<p>\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30db\u30b9\u30c8\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068 Web \u30da\u30fc\u30b8\u8981\u7d20\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5224\u65ad\u3059\u308b\u3053\u3068\u306f\u3001\u56f0\u96e3\u306a\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u306e\u7406\u7531\u306f\u3001\u3053\u308c\u3089\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30db\u30b9\u30c8\u3055\u308c\u305f\u8981\u7d20\u304c\u3001\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u306e\u72b6\u614b\u3001\u30da\u30fc\u30b8\u306e\u72b6\u614b\u3001\u304a\u3088\u3073\u30b5\u30fc\u30d0\u30fc\u306e\u554f\u984c\u306e\u5f71\u97ff\u3092\u53d7\u3051\u308b\u304b\u3089\u3067\u3042\u308b\u3002 \u52b9\u679c\u7684\u306aSLA\u7ba1\u7406\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u76e3\u8996\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3053\u308c\u3089\u306e\u8981\u7d20(\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3001\u30a6\u30a7\u30d6\u30da\u30fc\u30b8\u3001\u30b5\u30fc\u30d0)\u3092\u3059\u3079\u3066\u8003\u616e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 SLA \u7ba1\u7406\u306f\u3001\u53ce\u76ca\u3068 2 \u3064\u306e\u4f1a\u793e\u9593\u306e\u53d6\u5f15\u95a2\u4fc2\u306b\u76f4\u63a5\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u305f\u3081\u3001\u76e3\u8996\u30c4\u30fc\u30eb\u306e\u54c1\u8cea\u306f\u9ad8\u304f\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p><!--more--><\/p>\n<h2 id='\u9ad8\u54c1\u8cea\u306e\u76e3\u8996\u3068\u306f\u3069\u3046\u3044\u3046\u610f\u5473\u3067\u3059\u304b'  id=\"boomdevs_1\">\u9ad8\u54c1\u8cea\u306e\u76e3\u8996\u3068\u306f\u3069\u3046\u3044\u3046\u610f\u5473\u3067\u3059\u304b?<\/h2>\n<p>SLA \u7ba1\u7406\u6226\u7565\u306e\u4e00\u90e8\u3068\u3057\u3066\u76e3\u8996\u3092\u63a1\u7528\u3059\u308b\u969b\u306b\u6ce8\u76ee\u3059\u308b&#8221;\u9ad8\u54c1\u8cea\u306e\u76e3\u8996&#8221; \u306e 2 \u3064\u306e\u9055\u3044\u3092\u6b21\u306b\u793a\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30ad\u30e3\u30c3\u30b7\u30e5\u3055\u308c\u3066\u3044\u306a\u3044 DNS:<\/strong> \u305f\u3068\u3048\u3070\u3001\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3001\u30da\u30fc\u30b8\u3001\u304a\u3088\u3073\u30b5\u30fc\u30d0\u30fc\u306e\u554f\u984c\u3092\u6e2c\u5b9a\u3067\u304d\u308b\u5916\u90e8\u76e3\u8996\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30c9\u30e1\u30a4\u30f3 \u30cd\u30fc\u30e0 \u30b5\u30fc\u30d0\u30fc (DNS) \u30ec\u30b3\u30fc\u30c9\u3092 &#8220;\u30ad\u30e3\u30c3\u30b7\u30e5&#8221; \u305b\u305a\u306b\u884c\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 DNS \u30ec\u30b3\u30fc\u30c9\u304c\u76e3\u8996\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u30ad\u30e3\u30c3\u30b7\u30e5\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3 \u30d9\u30f3\u30c0\u306e DNS \u306e\u554f\u984c\u306f\u76e3\u8996\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u898b\u9003\u3055\u308c\u307e\u3059\u3002<\/li>\n<li><strong>\u4e00\u8cab\u3057\u305f\u76e3\u8996\u5834\u6240:<\/strong> \u4e00\u90e8\u306e\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u3001\u76e3\u8996\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30b5\u30fc\u30d0\u30fc\u306e\u5bb9\u91cf\u306b\u57fa\u3065\u3044\u3066\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30b5\u30fc\u30d0\u30fc\u3092\u30d7\u30ed\u30d3\u30b8\u30e7\u30cb\u30f3\u30b0\u3059\u308b\u76e3\u8996\u306e &#8220;\u305a\u308c\u65b9\u5f0f&#8221; \u3092\u4f7f\u7528\u3057\u307e\u3059\u3002 \u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u4f7f\u7528\u3057\u3066\u3001\u76e3\u8996\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u5e73\u5747\u5316\u3057\u307e\u3059\u3002 \u9006\u306b\u3001SLA \u7ba1\u7406\u306b\u6b63\u78ba\u306a\u30c7\u30fc\u30bf\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u4e00\u8cab\u3057\u305f\u76e3\u8996\u306b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8 \u30b5\u30fc\u30d0\u30fc\u3092\u4f7f\u7528\u3067\u304d\u308b\u4e00\u8cab\u3057\u305f\u65b9\u6cd5\u3092\u300c\u9ad8\u54c1\u8cea\u300d\u306e\u76e3\u8996\u30b5\u30fc\u30d3\u30b9\u304c\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059 (\u4e00\u8cab\u3057\u305f\u65b9\u6cd5\u3067\u76e3\u8996\u3067\u304d\u308b\u5341\u5206\u306a\u5bb9\u91cf\u304c\u5fc5\u8981\u3067\u3059)\u3002<\/li>\n<\/ul>\n<h2 id='sla-\u7ba1\u7406\u306e\u305f\u3081\u306e-web-\u76e3\u8996\u30c4\u30fc\u30eb\u306e\u4f7f\u7528'  id=\"boomdevs_2\">SLA \u7ba1\u7406\u306e\u305f\u3081\u306e Web \u76e3\u8996\u30c4\u30fc\u30eb\u306e\u4f7f\u7528<\/h2>\n<p>SLA \u7ba1\u7406\u306b\u4f7f\u7528\u3059\u308b\u5834\u5408\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u76e3\u8996\u306b\u306f\u3001\u4e8b\u5f8c\u5bfe\u5fdc\u7684\u306a\u76ee\u6a19\u3068\u4e88\u9632\u7684\u306a\u76ee\u6a19\u306e\u4e21\u65b9\u304c\u542b\u307e\u308c\u3001\u3069\u3061\u3089\u3082\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002 \u305d\u306e\u4f7f\u7528\u306e3\u3064\u306e\u4f8b\u3092\u6b21\u306b\u793a\u3057\u307e\u3059\u3002<\/p>\n<ol>\n<li>SLA \u30d1\u30e9\u30e1\u30fc\u30bf\u306b\u53cd\u5fdc\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u5834\u5408\u3001\u76e3\u8996\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u30a2\u30c3\u30d7\u30bf\u30a4\u30e0 <strong>\u306b\u95a2\u9023\u3059\u308b\u30a8\u30e9\u30fc\u306e\u767a\u898b\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u307e\u3059<\/strong> \u3002<\/li>\n<li>SLA \u76e3\u8996\u3067\u306f\u3001SLA \u304c\u6e80\u305f<span style=\"text-decoration: underline;\">\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3092<\/span>\u8a3c\u660e\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u691c\u8a3c\u3082<strong>\u63d0\u4f9b<\/strong>\u3055\u308c\u307e\u3059\u3002<\/li>\n<li>\u6700\u5f8c\u306b\u3001\u30a2\u30c3\u30d7\u30bf\u30a4\u30e0\u76e3\u8996\u306f\u3001\u30c1\u30e3\u30fc\u30b8\u30d0\u30c3\u30af\u3001\u30b5\u30fc\u30d3\u30b9\u505c\u6b62\u306e\u8cac\u4efb\u8005\u306a\u3069\u3092\u6c7a\u5b9a\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3067\u304d\u308b <strong>\u4e88\u9632\u7684\u306a\u60c5\u5831\u3092\u63d0\u4f9b<\/strong> \u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<figure id=\"attachment_20624\" aria-describedby=\"caption-attachment-20624\" style=\"width: 333px\" class=\"wp-caption alignright\"><img fetchpriority=\"high\" decoding=\"async\" class=\"  wp-image-20624\" title=\"SLA \u7ba1\u7406\u30ec\u30dd\u30fc\u30c8\" src=\"https:\/\/www.dotcom-monitor.com\/wp-content\/uploads\/sites\/3\/2013\/10\/SLA-Management-Report.gif\" alt=\"\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0SLA\u7ba1\u7406\u30ec\u30dd\u30fc\u30c8\" width=\"333\" height=\"216\" \/><figcaption id=\"caption-attachment-20624\" class=\"wp-caption-text\">\u30c9\u30c3\u30c8\u30b3\u30e0\u30e2\u30cb\u30bf\u30fc\u306eWeb\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u76e3\u8996\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u4f5c\u6210\u3055\u308c\u305f \u30b5\u30f3\u30d7\u30ebSLA\u7ba1\u7406\u30ec\u30dd\u30fc\u30c8 \u3002<\/figcaption><\/figure>\n<p>SLA \u306b\u4f9d\u5b58\u3057\u3066\u3044\u308b\u30b5\u30fc\u30d3\u30b9 \u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306e\u304a\u5ba2\u69d8\u306b\u3068\u3063\u3066\u3001\u76e3\u8996\u306e\u76ee\u7684 <strong>\u306f\u6210\u679c\u7269\u306e\u691c\u8a3c\u306b\u91cd\u70b9\u3092\u7f6e\u304d\u307e\u3059<\/strong>\u3002 \u3064\u307e\u308a\u3001\u304a\u5ba2\u69d8\u306f\u3001\u30b5\u30fc\u30d3\u30b9 \u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u304c\u3001\u8aac\u660e\u3055\u308c\u3066\u3044\u308b SLA \u306e\u671f\u5f85\u3092\u6e80\u305f\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 SLA \u76e3\u8996\u306b\u3088\u3063\u3066\u63d0\u4f9b\u3055\u308c\u308b\u305d\u306e\u4ed6\u306e\u91cd\u8981\u306a\u8981\u7d20\u306b\u306f\u3001\u30a8\u30e9\u30fc \u30d5\u30a9\u30ec\u30f3\u30b8\u30c3\u30af\u6a5f\u80fd\u304c\u542b\u307e\u308c\u3066\u304a\u308a\u3001SLA \u304c\u671f\u5f85\u3092\u6e80\u305f\u3055\u306a\u304b\u3063\u305f\u304b\u3069\u3046\u304b\u3068\u3001\u3044\u3064\u6e80\u305f\u3055\u308c\u3066\u3044\u306a\u3044\u304b\u3092\u5224\u65ad\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3067\u304d\u307e\u3059\u3002 \u76e3\u8996\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u3053\u308c\u3089\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3 \u30b5\u30fc\u30d3\u30b9\u306e\u4f7f\u7528\u306b\u95a2\u3057\u3066\u3001\u6295\u8cc7\u53ce\u76ca\u7387 (ROI) \u3068\u7dcf\u6240\u6709\u30b3\u30b9\u30c8 (TCO) \u3092\u6c7a\u5b9a\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3067\u304d\u308b\u4f7f\u7528\u72b6\u6cc1\u3068\u53ef\u7528\u6027\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306a\u30ec\u30dd\u30fc\u30c8\u3082\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u306e\u4ed6\u306e\u30b5\u30f3\u30d7\u30eb\u306b\u3064\u3044\u3066\u306f\u3001SLA \u30ec\u30dd\u30fc\u30c8\u306e\u300c\u30c9\u30c3\u30c8\u30b3\u30e0 \u30e2\u30cb\u30bf <a href=\"https:\/\/www.dotcom-monitor.com\/wiki\/knowledge-base\/sla-report\/\">Wiki\u300d\u306e\u8a18\u4e8b\u3092<\/a>\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u30c9\u30c3\u30c8\u30b3\u30e0\u30e2\u30cb\u30bf\u30fcSLA\u7ba1\u7406\u306e<\/strong><\/p>\n<p>\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n[divider text=&#8221;\u30c8\u30c3\u30d7\u306b\u623b\u308b&#8221;]\n<p style=\"text-align: right;\"><em>{ \u5199\u771f\u306e\u30af\u30ec\u30b8\u30c3\u30c8: <a href=\"https:\/\/www.flickr.com\/photos\/78855484@N03\/7223384344\/\" target=\"_blank\" rel=\"noopener\">\u30ac\u30f3\u30c7\u30eb\u30bb\u30f31<\/a> &#8211; <a href=\"https:\/\/creativecommons.org\/licenses\/by\/2.0\/\" target=\"_blank\" rel=\"noopener\">cc<\/a> 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