The Top 10 features to ask an external website monitoring service provider about to prove that it is focused on reducing your IT costs, not its own IT costs:
As the world’s consumers move to the web, the importance of user experience management increases. Shopping cart abandonment rates are at an all-time high, despite greater functionality and offerings of e-commerce sites. Learn how to combat growing abandonment rates and protect your online sales.
Also known as real-user monitoring, passive monitoring refers to the process of capturing traffic from a network to determine what went wrong with a website or Web application after problems have occurred. Synthetic monitoring, on the other hand, provides webmasters with pertinent information to guarantee seamless server monitoring and web application uptime before problems impact a large number of site visitors. Read on to learn more about the differences between Synthetic and Passive website monitoring, and which solution is right for your business.
Dotcom-Monitor now integrates seamlessly into the New Relic Platform dashboard, displaying external web, network and application performance metrics, pulling everything into one place for powerful insight into your application’s speed, performance, and functionality.
A challenge for monitoring Silverlight is creating browser-driven monitoring scripts that mimic end user actions that won’t break due to the dynamic nature of Silverlight. In fact, many advanced monitoring solutions that use browsers won’t succeed in running a monitoring script through a rich interactive Silverlight application. In order to monitor Silverlight (or any RIA) an additional level of technical sophistication – beyond only a browser-driven monitoring script – is often needed.
Flash Monitoring for Web Performance – Adobe Flash has played an important role in making the Internet a more engaging, interactive place. It serves as one of the preeminent Web 2.0 Rich Internet Applications (RIAs) by allowing enterprises to deliver a high quality on-line experience. Web designers use Flash to incorporate active and interactive content like video and animations. Flash continues to be important driver behind appealing web content and unique user experiences.
However, properly monitoring Flash to ensure users have a consistently compelling user experience, presents a challenge.
UserView Monitoring video is more than a perceived user experience metric, it is the most direct record of user experience performance in the web application monitoring market today. As a result, time and dollars can be invested targeting optimization efforts that you can see will improve your bottom line.
When web application errors occur, saving time, effectively communicating with your team, and seeing the web application error from the user’s view reduces the impact of the error and provides a more direct view of optimizing web applications for the future.
User Experience Video: Using Active Website Monitoring Video Capture
Is your website monitoring data so detailed its like watching a user experience video of website monitoring? If not, then its time to look at an industry-first innovation that tells the full story, website monitoring that captures a user experience video – rather than just data – about your website’s performance. See this user’s view yourself, in the aptly named UserView Monitoring.
Do you have a true user’s view of your web application performance when an error occurs? Because if you don’t have web application monitoring with video capture — if all you see when an error occurs is an error code — then you’re in trouble.
If every web application monitoring error diagnostic is based on reading web application code — and not seeing an actual video of the web application at the time of the error, then you are not seeing your customers’ experience of your web application – and that’s a problem. If you aren’t viewing a web application performance video you aren’t seeing your web application through your user’s eyes, no matter how hard you try or how much code you read.
For some online retailers the post Black Thursday eve, post Black Friday, post Cyber Monday analysis will be a time of joy and dreaming about a repeat in Black Friday 2013. For others it will be a tired “it was a perfect storm” excuse and finger pointing starting on Tuesday morning Nov. 27, 212. Why? Because invariably there are going to be websites that crash and burn during these peak days in the Black Friday 2012 online retail season. So, lets jump ahead, Back to the Future-style, and provide a few advance diagnostics that these soon-to-be, crash-and-burn online retail websites could have done in 5-minutes to save their 2012 seasons – before the big online shopping days actually arrive.
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