Service Level Agreements - SLA Reporting
Service Level Agreements (SLAs) are contractual commitments between a service provider and a customer that insures specific levels of service.
Dotcom-Monitor SLA reporting allows you effortlessly track your provider's adherence to SLA downtime / uptime requirements in a single, simple report interface.
Setting Up SLA Reports
SLA is a special reporting group within Dotcom-Monitor. To create a report you enter the details of the SLA arrangement with your service provider, select the reporting period, apply any filters applicable schedules and then generate the SLA report in PDF or CSV format.
For example, you can specify that uptime for your website for Monday through Friday between 9AM and 5PM is expected to be 99.98% and uptime between 5PM and 9AM should be 99.8% during weekdays and that uptime. For weekends should be 99.5%.
Dotcom-Monitor will produce daily, weekly and monthly summary monitoring reports showing the "when and why" if uptime is not met. These reports can be used by both you (the consumer), and your service provider.