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Summary

Industry: Managed hosting

Business Challenge: How to prove 100 percent availability and keep a unique brand promise

Strategy: Using Dotcom-Monitor, provide clients with independent performance data that measures availability from a user’s perspective

Results:

• Achievement of a higher standard of accountability
• Higher client satisfaction
• Increased client loyalty

Summary

Industry: Retail, auto parts

Business Challenge: Declining online sales and customer complaints over website issues led to decreased revenues. Hosting company claimed all issues were resolved.

Strategy: Using Dotcom-Monitor, independently verify website performance to ascertain whether problems exist and determine root causes

Results:

• Detailed analysis of website issues from an end-user’s perspective
• Significantly improved website availability, accessibility and performance
• Greatly increased transaction processing and customer satisfaction