Industry: Interactive Agencies

Business Challenge: Interactive agencies managing and maintaining optimal performance of CDN-based web content for clients and end-users.

Strategy: Interactive Agencies use Dotcom-Monitor^®, on behalf of their clients and end-users to test competing CDNs during initial evaluation, monitor CDN-based content for performance, manage optimal placement of content on CDN nodes, and enforce Service Level Agreements (SLA) with CDNs.

Results: With monitoring in place, Interactive Agencies increase client loyalty by ensuring optimal performance and responsive management off CDN-based content.

Industry: On-demand business communication technologies

Business Challenge: Monitoring Internet-based applications worldwide in a cost-effective manner.

Strategy: Use Dotcom-Monitor^® traceroutes to document the problem with their DNS service as the provider denied there were any issues on their end.

Results: The DNS service provider admitted they had an issue with their upstream network provider and tasked the provider to correct the problem.

Industry: Online advertising

Business Challenge: Ensuring online availability and accessibility of advertising content from third parties.

Strategy: Dotcom-Monitor^® for performance monitoring and notification

Results:

• Improved availability and reliability
• Faster problem resolution
• Enhanced ecosystem management for greater performance and profitability

Industry: Internet Hosting Services / Managed Hosting

Business Challenge: Delivering proof of a unique brand promise of 100% availability.

Strategy: Using Dotcom-Monitor^®, provide clients with independent performance data that measures availability from a user's perspective.

Results:

• Achievement of a higher standard of accountability
• Higher client satisfaction
• Increased client loyalty

Industry: Internet retail, auto parts

Business Challenge: Declining online sales and customer complaints over website issues led to decreased revenues. Hosting company claimed all issues were resolved.

Strategy: Using Dotcom-Monitor^®, independently verify website performance to ascertain whether problems exist and determine root causes.

Results:

• Detailed analysis of website issues from an end-user's perspective
• Significantly improved website availability, accessibility and performance
• Greatly increased transaction processing and customer satisfaction