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CASE STUDY: Premiere Global Services: Using Dotcom-Monitor® to Ensure Internet-based Application Uptime |
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Summary
Industry: On-demand business communication technologies
Business Challenge: Monitoring Internet-based applications worldwide in a cost-effective manner
Strategy: Use Dotcom-Monitor®’s unified monitoring suite to provide monitoring and notifications for a wide variety of Internet applications
Results:
- Monitoring and notifications for multiple Internet-based applications
- Management of worldwide monitoring in a cost-effective unified package
- Flexible notification scheduling, multiple alert options, and varying alert escalation processes for multiple worldwide teams
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CASE STUDY: Grain Insurance and Guarantee Co. Solves Upstream DNS Problems Using Dotcom-Monitor® |
Summary
Industry: Insurance
Business Challenge: Ongoing, intermittent DNS issues, affecting website
accessibility and the ability of the company to service its customers through
its website
Strategy: Use Dotcom-Monitor® traceroutes to document the problem with
their DNS service as the provider denied there were any issues on their end
Results: The DNS service provider admitted they had an issue with their upstream network provider and tasked the provider to correct the problem
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CASE STUDY: eXelate Observes Online Ecosystem Performance with Dotcom-Monitor® |
Summary
Industry: Online advertising
Business Challenge: Ensuring online availability and accessibility of advertising content from third parties
Strategy: Dotcom-Monitor® for performance monitoring and notification
Results:
- Improved availability and reliability
- Faster problem resolution
- Enhanced ecosystem management for greater performance and profitability
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CASE STUDY: Release to Production Incorporates Independent Website Uptime Verification using Dotcom-Monitor® |
Summary
Industry: Managed hosting
Business Challenge: How to prove 100 percent availability and keep a unique brand promise
Strategy: Using Dotcom-Monitor®, provide clients with independent performance data that measures availability from a user’s perspective
Results:
- Achievement of a higher standard of accountability
- Higher client satisfaction
- Increased client loyalty
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CASE STUDY: How Website Monitoring Saved an Online Auto Parts Retailer |
Summary
Industry: Retail, auto parts
Business Challenge: Declining online sales and customer complaints over website issues led to decreased revenues. Hosting company claimed all issues were resolved.
Strategy: Using Dotcom-Monitor®, independently verify website performance to ascertain whether problems exist and determine root causes
Results:
- Detailed analysis of website issues from an end-user’s perspective
- Significantly improved website availability, accessibility and performance
- Greatly increased transaction processing and customer satisfaction
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