User Experience Monitoring in the Age of Video | User Experience Video

User Experience Video Monitoring – An Industry-First Innovation

User Experience Video Monitoring – An Industry-First Innovation

User Experience Video Monitoring – An Industry-First Innovation

User Experience Video: Using Active Website Monitoring Video Capture

Is your website monitoring data so detailed its like watching a user experience video of website monitoring? If not, then its time to look at an industry-first innovation that tells the full story, website monitoring that captures a user experience video – rather than just data – about your website’s performance. See this user’s view yourself, in the aptly named UserView Monitoring.

With UserView Monitoring Video Capture you’ll see the results of web application monitoring as both data and a user experience video of:

  • a “blank” screen shot during the period of the domain name server (DNS) process,
  • the start of loading web page elements into the screen, and then elements popping into the screen as they load,
  • browser actions taking place (such as POSTing to forms, clicking on links/objects, etc…)
  • changes in URLs and additional page element loading and browser actions on each URL
  • additional user experience monitoring layers, including “image matching” and HTML keyword verification
Website Monitoring Video Capture

Website Monitoring with Video Capture – Device Detail View
(click to enlarge image)

Moreover, while this user experience video is playing in a video screen above it also displays and plays all of the bullet point items in a graphic waterfall chart format below. A user of the user experience video can slide the playback back and forth to back-up the user experience video and the loading of elements in the graphical waterfall chart. Therefore, the user experience data is aligned with the user experience video. This aspect of the user experience video is especially useful in seeing different end-users experiences (EUEs) from different locations around the world.

User Experience Video: Your Users’ View from Different Worldwide Locations

It is important to remember that both the user experience data and the user experience video is an active monitoring process versus a passive monitoring process. Specifically, this user experience video is the result of active,  external monitoring occurring on a regular frequency, using a browser originating from monitoring locations located around the world. Therefore, any user experience video is showing a video as it occurred from a specific worldwide location, including: impacts by network effects, server performance, page elements, as well as the ecosystem of third-party hosted elements.

Your website monitoring data provides a great perspective on your end-user’s experience, but plain old data will result in plain old user experiences. By adding a website monitoring video to your information on user experience you’re seeing your users’ view from a revolutionary new perspective that will help you achieve your highest user experience goals.  Click to see UserView Monitoring – User Experience Video Capture in action.

About 

Brad is the VP of Sales and Marketing at Dotcom-Monitor. He has been working in the tech space since the days of the dotcom-boom. Brad is an avid triathlete and marathon runner, wine enthusiast, and family man. You may spot him at any number of web performance conferences across the country, either as a speaker or at a trade show booth representing Dotcom-Monitor. Brad is also the organizer of the Web Performance - Minneapolis/St. Paul Meetup Group. Catch Brad on LinkedIn, Google+ and Twitter.

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3 Comments on "User Experience Monitoring in the Age of Video | User Experience Video"

  1. This sounds like a very useful feature. I’m curious to know if this UserView uses real users or are they bots? Research has shown that bots tend not to have the same emotional reaction to performance as real users do, so they aren’t really representative. On the other hand, bots are very good at pulling out detailed network level information.

    • Hi Philip, thanks for the note and feedback. The session is conducted by a browser script that a real person records. UserView then automatically runs the script on a regularly scheduled basis – say, every minute. UserView captures a video of the script moving through a web application. That video is synced-up with the performance data -load time etc..- the browser is gathering and displays in an interactive waterfall chart.

      Think of it this way – web ops etc…wants to get to the mountain top of user experience nirvana – they use waterfall charts like a maps in the wilderness to “discern” user’s performance based on data, fix errors etc…now they can pair data map by looking up to see a video of what the user’s view of the web app actually looks like …and realize, for example, the data map includes a river, but not the visual fact that the river is running too weirdly/fast/slow etc… for the user to actually cross… here is short walk-through on the service in action here -> Dotcom-Monitor Video Capture Screencast

      -Brad

      • Hi Brad, I think the concept is pretty cool. From what I can tell, it’s similar to how WebPageTest.org works when you tell it to capture video, and correlating that with the actual network waterfall is insightful. My only concern is that it may not be representative of real users. For example, I might record the script sitting on my fast office network connection, but my users are all over the place on dial-up, mobile, and in different countries around the world, using network configurations that I wouldn’t dream of going near (think users putting their wifi modems right next to their televisions or microwave ovens). The waterfall that I see doesn’t tell me anything of what my users see, which could be far worse.

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