Recording Web Application Errors | Experience vs Perceived Experience

Save Time Diagnosing Web Application Errors with a Video Recording of the Error

Diagnosing Web Application ErrorsTime. You don’t have it when your web application errors out.

Think about the times when you’ve used website monitoring and have received an alert about an error in a website transaction.  Careful diagnostics and quick diagnostics of specific web application error details in a time-crunch environment are contradictory goals. Communicating effectively when your web application errors out is even more difficult when you need to communicate different “layers” of the error, such as:

  • technical details of the error, such as the error code, a network trace route, and a full element by element waterfall chart of the webpage that includes the error -Why did the error occur?
  •  the impact of the error -  When did the error occur and for how long? Who was impacted?
  •  and your perception of the end-user’s perceived visual experience of the error – How was the user impacted? What exactly did user’s experience during the error?

A key challenge is sharing the user’s experience of the web application error, not just with data, but visually (and by visually we mean a video of the actual error as it happened). (Click to see video capture of web application monitoring errors here, UserView Monitoring.)

Effective Communications when Web Application Errors Occur

Much of your team’s time is spent communicating with a co-workers or clients – technical details, error impact, and your perception of user visual experience – using a combination of written or spoken words, data, a waterfall chart, error codes and screen shares, trying to describe, pinpoint, and diagnose the root cause of that web application error. And at 2 am, web application error diagnostics can get …fuzzy.

When you look, in detail, at the time it takes your website monitoring team to fix a web application error, you’ll likely see “diagnosis” and “team communication” as two big chunks of time that extend the length of downtime. After you receive the initial alert your website monitoring team’s time-to-repair (TTR) is significantly impacted by your ability to pinpoint the website error and communicate it to key members of your team.

UserView Monitoring  with video capture captures both the data and a video of a website monitoring session. In this respect, the website monitoring video experience is not a perceived browsing experience – it is an actual browsing session on a website captured in a video and with the browsing data in a waterfall chart.  This dual approach to information (data and video) is key to diagnosing web application errors and optimizing webpage and object load times.

A Direct Approach to User Experience Monitoring

In fact, UserView Monitoring video is more than a perceived user experience metric, it is the most direct record of user experience performance in the web application monitoring market today. As a result, time and dollars can be invested targeting optimization efforts that you can see will improve your bottom line.

When web application errors occur, saving time, effectively communicating with your team, and seeing the web application error from the user’s view reduces the impact of the error and provides a more direct view of optimizing web applications for the future.

-> Learn more about UserView Web Application Monitoring

 

photo credit: jfcherry via photopin cc

About 

Brad is the VP of Sales and Marketing at Dotcom-Monitor. He has been working in the tech space since the days of the dotcom-boom. Brad is an avid triathlete and marathon runner, wine enthusiast, and family man. You may spot him at any number of web performance conferences across the country, either as a speaker or at a trade show booth representing Dotcom-Monitor. Brad is also the organizer of the Web Performance - Minneapolis/St. Paul Meetup Group. Catch Brad on LinkedIn, Google+ and Twitter.

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2 Comments on "Recording Web Application Errors | Experience vs Perceived Experience"

  1. Hi,
    I wonder will your tool be able to monitor each of the 5-6 web servers and let me know which one went down. Small detail: web servers behind load balanced web farm…
    Thanks

    Alex

  2. Hi Alex,

    Yes, we can certainly monitor 5-6 web servers for you. A lot of our clients have load balancers implemented on their servers – so that’s fairly standard. Give us a call at 1-888-479-0741 or email us at sales[at]dotcom-monitor[dot]com to chat with a sales rep about your specific situation.

    Our sales team can answer any further questions you have, demo our platform, and set you up with a Free Trial if you’re interested. Or if you’d like to run the no-obligation Free Trial right away yourself, you may do so here… -> http://bit.ly/DotcomMonitor-FreeTrial

    Cheers,
    Dan

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