CASE STUDY: Grain Insurance and Guarantee Co. Solves Upstream DNS Problems Using Dotcom-Monitor®
Business Challenge: Ongoing, intermittent Domain Name Server (DNS) issues, affecting website accessibility and the ability of the company to service its customers through its website.
Strategy: Dotcom-Monitor® traceroutes where used to document a problem with Grain Insurance’s DNS service provider. The DNS service provider had previously been unwilling to accept responsibility for the DNS issues.
Results: As a result of Dotcom-Monitor’s monitoring and error diagnostic information, the DNS service provider admitted there was issue with an upstream network provider and tasked that provider to correct the problem.
CASE STUDY: Release to Production Incorporates Independent Website Uptime Verification using Dotcom-Monitor®
Industry: Managed hosting
Business Challenge: How to prove 100 percent availability and keep a unique brand promise
Strategy: Using Dotcom-Monitor®, provide clients with independent performance data that measures availability from a user’s perspective
Achievement of a higher standard of accountability Higher client satisfaction Increased client loyalty
CASE STUDY: The use of external CDN monitoring using Dotcom-Monitor® to ensure the performance of CDN-based content by Interactive Agencies on behalf of their clients.
Industry: Interactive Agencies
Business Challenge: Interactive agencies managing and maintaining optimal performance of CDN-based web content for clients and end-users.
Strategy: Interactive Agencies use Dotcom-Monitor®, on behalf of their clients and end-users to test competing CDNs during initial evaluation, monitor CDN-based content for performance, manage optimal placement of content on CDN nodes, and enforce Service Level Agreements (SLA) with CDNs.
Results: With monitoring in place, Interactive Agencies increase client loyalty by ensuring optimal performance and responsive management off CDN-based content.